At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud to have been certified as a Great Place to Work® for the sixth consecutive year in 2025.
In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
We are looking for someone who is enthusiastic about providing exceptional customer service to join our Service team in NSW, based at Eastern Creek. In this role, you will be the main point of contact for our customers (dentists, practice managers, receptionists), responsible for coordinating repairs and the service and installation of Dental equipment. As we pride ourselves on the trusted customer relationships we have built over the years, your commitment to outstanding customer support will help us maintain our standard and reputation in the market.
Your Key Responsibilities will include:
Building and maintaining strong relationships with internal teams and external customers by delivering exceptional service
Accurately processing customer orders, inquiries, quotes, and returns in a timely manner
Coordinating and scheduling service appointments for our field technicians
Managing the ordering, allocation, and transfer of stock to support service operations
Monitoring service jobs to ensure timely completion and a high standard of customer satisfaction
Keeping customers informed on the progress of service and warranty support activities
Overseeing the repair exchange process and managing warranty parts efficiently
You’ll Bring the Following Skills, Experience, and Attributes:
Proven experience in a customer service or administrative role
Exceptional interpersonal skills with the ability to build strong relationships across internal teams and external service providers
Previous experience in the dental industry is highly regarded
A collaborative, team-oriented mindset with a hands-on and adaptable approach
Self-motivated and capable of working independently without direct supervision
Comfortable working within structured processes and using CRM/ERP systems
Strong computer literacy, including proficiency in Microsoft Office; experience with Pronto and Salesforce is advantageous
What benefits can I enjoy?
Being a part of a Great Place to Work® 2025
Ongoing Professional Development and Training
Birthday Leave
Novated Car Leasing
Work 1 day a week from home after training and probationary period.
13 weeks paid parental leave (after 12 months of service)
$1,500 Employee referral bonus scheme
Discounts on dental products as well as other retail products and services
Why Henry Schein?
Here are some of the reasons our TSM's believe Henry Schein is a Great Place to Work;
"The culture at the company is exceptional and not like anywhere else I have ever worked. No matter the individual’s role or level in the business, they are approachable, and management is open and friendly. There is a complete family feeling about the business and I really love working here as well as being proud of what the business is doing.”
"The caring, inclusive culture outshines others in the industry"