Service Administrator, Commercial Construction
FLYNN GROUP OF COMPANIES
Full time (M-F) w/ great benefits
THE FLYNN WAY
“The Flynn Way” is the way we do things at Flynn. It is not one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture.
We have an amazing opportunity for a Coordinator with the Service Division in Commercial Roofing.
What we offer
The Service Administrator role is a full-time position with the SERVICE Division in Commercial Roofing, with a 40-hour work week from 7:30-4:00 Mon-Fri (some flexibility on start and end time). This position includes Full Benefit Package and Competitive Wage
· Competitive Salary
· Medical, Dental, and Vision Insurance
· Paid time off and paid holidays
· 401(k) w/ company match
· Life Insurance and Disability Insurance
· Employee and Family Assistance Program
· Health Club reimbursement program (specific Health Clubs)
· Paid time off and paid holidays
· Flynn University: Education & Leadership Development
A Day in the Life
We are looking for a positive attitude in a fast-paced environment. This position is often the first contact our customers have with our company, Customer Service skills and friendly/helpful demeanor are required! Must be self-motivated and organized! Proficiency with Microsoft Office Suite and web-based software are key to the success of this role as well
· Manage a high volume of files and project documents, ensuring accuracy in records like work orders, quotes, and purchase orders etc.
· Maintain up-to-date customer contact details and service documentation
· Direct inquiries appropriately by understanding team roles within the Service Department
· Support service billing through Accounts Payable and Receivable processes
· Collaborate with internal teams to keep project documentation complete and accessible
· Handle full-cycle invoicing, including billing, and approving purchase orders
· Prepare warranty and insurance documents as needed (e.g., standard, OIRCA)
· Create and close subcontracts and submit pay requests
· Monitor corporate card use and expense reports from field staff
· Lead and schedule department meetings (e.g., Work on Hand meetings)
· Respond to customer inquiries and dispatch crews for service calls
· Provide administrative support to the Superintendent and assist with other tasks as needed.
What you bring
· Minimum of 2 years’ experience in an administrative role preferred
· Experience in a construction or service related environment is an asset
· Experience with invoicing and basic accounting procedures is considered an asset
· Knowledge of CRM systems and Microsoft Office programs
· Highly organized, self-motivated, and able to work with a sense of urgency
· Comfortable in a fast-paced environment with the ability to adapt quickly
· Skilled at managing priorities and handling a high-volume workload efficiently
· Strong customer service orientation with a professional and courteous phone manner
· Proficient in Microsoft Office Suite, including Word, Excel, and Outlook