Service Academy_Impact and Governance Manage

Location:

Chennai, Tamil Nadu, India

Job ID:

R0112749

Date Posted:

2025-11-20

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Human Resources

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity:

The Learning Impact and Governance Manager will lead the design, implementation, and continuous improvement of learning impact and governance frameworks across the Service Academy. This role ensures that learning initiatives are not only aligned with strategic business goals but also deliver measurable outcomes in capability development, operational efficiency, and market positioning. The manager will work cross-functionally to embed learning as a driver of innovation, sustainability, and business transformation. Moving the academy from today’s positioning as a training function to an Integrated Learning Platform and then to a truly Strategic Platform for Service leading on: Technical, functional and adaptive capabilities for the Service Unit, Serving as an innovation hub, enabling new business models, cross-industry collaborations and partnerships with customers, academia/education institutions, and policy makers, Positioning learning as a driver of retention, reputation and revenue, Enabling Hitachi Energy to be recognized as a global leader in the energy transition.

How you'll make an impact:

• You will establish a Service Academy Governance Framework through a federated model that will support both the global training centers and the rest of the organization to be seen as integrated and consistent in all processes and experiences under the Service Academy brand and positioning, develop and implement a global learning impact framework aligned with the Service Academy’s ambition to evolve into a strategic platform.

• You will lead on Learning Infrastructure Integration that will support a unified learner journey and position the Academy as a ‘one stop shop’ for all Service BU and Service Customer/Parter Learning, ensure that all content (digital, experiential, and social) is aligned to measurable performance and capability outcomes.

• You will oversee the Service Academy Learning Operations to administer the learning process landscape for Service Academy and align learning processes and administration globally, define and track KPIs for learning programs (e.g., time to certification, induction effectiveness, capability uplift, culture build), establish governance processes to ensure consistency, quality, and compliance across learning activities, by establishing processes and governance mechanisms for content curation, creation, and consulting, ensuring alignment with business priorities and Service Academy standards. Including the design and maintenance of consolidated learning impact dashboards for internal and external reporting.

• You will translate business needs into capability roadmaps and learning solutions that accelerate time-to-competence and enable quick impact on key business KPIs.

• Collaborate with analytics teams across functions (Quality, HSE, Operations, etc.) to assess learning outcomes, business impact and develop a data-driven ‘learning organization’ reliant on real-world feedback loops to drive the Service Culture. Translating data into actionable insights for leadership and stakeholders. In partnership with the Learning Experience and Innovation Manager, oversee the integration and optimization of enterprise technologies (LMS, content management, AI, and analytics tools) to create a seamless learner and customer service experience.

• You will develop and operationalize a content strategy that enables a performance consulting approach, ensuring learning interventions drive tangible improvements in service quality, customer experience, and operational efficiency. You will support the deployment of global training policies and processes, partner with the Learning Experience and Innovation Manager as well as instructional designers, SMEs, and external providers to ensure content relevance and impact.

• You will work closely with HR, Operations, Sustainability, Quality, HSE, Sales & Marketing, and Global Learning teams to align learning goals, facilitate regular reviews with stakeholders to refine impact strategies and ensure continuous improvement, represent the Service Academy in global forums and learning networks.

• You will build a framework for continuous capability uplift, integrating feedback loops, data-driven insights, and agile experimentation into the Service Academy model to build the Service Culture across the business unit and enable the business unit to become a ‘learning organization’, partner with external networks and industry bodies to benchmark best practices and future-ready learning models, support the development of new business models and cross-industry learning collaborations.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor's degree.

• Proven experience in learning impact, analytics, or strategic learning roles (5+ years), strong understanding of learning ecosystems, governance, and digital platforms (8+ years).

• Experience in designing and implementing measurement frameworks for learning, familiarity with sustainability, HSE, Quality, and Service business contexts is a plus.

• Data-driven mindset with proficiency in dashboard tools and analytics platforms.

• Strategic thinker with a passion for learning as a lever for transformation.

• Comfortable navigating complex, matrixed organizations, collaborative and agile, with a bias for action and continuous improvement.

• Able to translate abstract learning goals into tangible business outcomes.

• Excellent stakeholder management and communication skills.

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