Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
What You'll Do
- Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
- Greet and welcome our guests and promptly attend to tables.
- Receive and take guest orders, process in POS system quickly and accurately.
- Prepare and serve meal accompaniments to guests.
- Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
- Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
- Open bottled wine for guests (wine service).
- Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
- Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
- Attend all company and restaurant required trainings and meetings.
- Maintain constant communication with support staff and management.
- Additional projects and responsibilities may be assigned as needed.
What You Bring
- 1 -2 years of experience in a similar or supportive role at an upscale/ full service-dining venue is preferred.
- Food Handler and Alcohol Awareness Certification(s) (if applicable).
- Able to prioritize multiple tasks in a dynamic environment.
- Ability to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant POS system is required.
- Must be able to calculate the correct bill amount and use proper credit card and money handling skills.
- Knowledge of or ability to learn the restaurant point of sale system is required.
- Excellent communication and presentation skills.
- Passion for creating and personalizing guest experiences. Highly motivated and flexible with the ability to take initiative.
- This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
The hourly pay range for this role is $8.00 to $9.00 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.