Location: Prague / Bucharest
Are you interested in working at the intersection of technology, data, and pharmaceutical supply chain? Join Zentiva’s Serialization team and play a key role in ensuring the integrity and safety of medicines across Europe. In this role, you will work with advanced Track & Trace systems, investigate alerts, and collaborate with international stakeholders to resolve complex cases.
Main accountabilities and duties
Serialization Alert Management Specialist works in the Serialization technology ecosystem within the Information Technology organization, as part of Zentiva Serialization and related Track & Trace activities.
Manage alert management to track, investigate and solve incoming alerts generated on the market and coming from European Medicines Verification Organization.
Is a Technical System Owner (TSO) for the Zentiva Alert Management solution as well as the key user of the solution.
Responsible for alert tickets processing, including evaluation, assignment to internal teams and tracking of execution when needed, for final resolution of the incoming alerts and for alert resolution reporting to National Authorities or National Organizations.
Daily communication with National Organizations. Proactive participation and contribution on meetings and projects managed by European Organizations.
Detailed monitoring of trends in the field of Serialization, Track & Trace and related alert management.
Identify opportunities for process and application enhancements and drive the execution of the approved one.
Close cooperation with suppliers on application evolutions design and execution.
Develop and maintain customized reports and dashboards within given application.
Ensure data accuracy and integrity in all reports. Create and manage data visualizations to present complex information clearly.
Requirements
Experience in supply chain, information technology, pharma industry or data analysis.
University degree ideally in either technical/scientific subjects
Comfortable working in a technical background
Action oriented and results driven with an ability to drive new and innovative solutions in alignment to the organizations / functions strategy.
Ability to clearly and succinctly communicate with key business partners is essential, including senior executives
Excellent written, visual, and oral communication skills
Proficiency in Microsoft Office suite
Ability to work under pressure and meet tight deadlines
Strong analytical and problem-solving skills
Attention to detail and a high level of accuracy
Ability to work independently and as part of a team
Strong organizational and time management skills
Strong understanding of data privacy and security principles
English - B2 level (Upper Intermediate – oral x written)
What would be the adventage
International experience
Pharma GMP Background
Experience in Pharma serialization process, including management of serialization alerts
Experience with cloud-based data solutions
Excellent project management and organization skills
Czech/Romanian language is an advantage
Work on global projects with real impact on patient safety
Gain exposure to European regulatory environment
Be part of a dynamic, cross-functional team
Work with modern tools and data-driven solutions
An opportunity to work for a successful international pharmaceutical company.
Pleasant and dynamic working environment.
Continuous personal development.
An attractive compensation & benefits package.
Above standard social and benefit program.