Senior Workplace Experience Specialist

Job Summary

We are seeking a proactive and experienced Senior Workplace Experience Specialist to support our teams in the UK and Germany. This role leads the London office operations and employee experience for UK-based employees, while serving as the primary point of contact for Germany-based employees, ensuring a consistent and engaging workplace experience in a hybrid setting.

At the P3 level, you will work independently across a range of workplace initiatives, using strong judgment and problem-solving skills to enhance processes, employee experience, and in-person collaboration. You will partner closely with People, IT, Finance, vendors, and senior stakeholders to ensure the office runs efficiently and reflects Bloomreach’s culture and values.

This role requires on-site presence 4-5 days per week and plays a key part in encouraging regular in-person collaboration and strong team connection.

Key Responsibilities

In-Person Collaboration

• Manage and coordinate the UK office to ensure it is prepared for effective in-person collaboration.
• Partner with leaders to plan collaboration days and team sessions.
• Drive initiatives that increase office attendance, engagement, and connection.
• Ensure meeting rooms, AV, and workspace setup support hybrid and in-person work.
• Gather feedback and continuously improve the in-office collaboration experience.

Office Operations & Employee Support

• Act as the main point of contact for UK and DE employees on workplace matters.
• Own the day-to-day operations of the London office, maintaining a clean, organised, and welcoming environment.
• Manage vendors (coworking/building management, maintenance, catering).
• Order and manage office supplies, groceries, and equipment.
• Ensure health, safety, and workplace behavioural standards are met.
• Oversee onboarding and offboarding logistics (desk setup, access, equipment).
• Manage WFH equipment, asset tracking, and UK laptop logistics in coordination with global teams.
• Provide employee experience support to Germany-based employees in a hybrid setup, including onboarding coordination and vendor management.
• Identify and implement process improvements, including designing and deploying AI-powered workflows and automation tools (e.g., Zapier or similar platforms) to reduce manual workload, increase efficiency, and improve the employee experience.

Employee Engagement & Regional Collaboration

• Plan and execute office events, volunteering initiatives, and seasonal activities.
• Support executive visits and departmental offsites.
• Manage event logistics and budgets.
• Partner with the global Workplace Experience team, with potential to support additional regions or global projects over time (for example, ESG, Newcomer Programs, Merchandise). 

Required Experience & Skills

• 3+ years of experience in office or workplace management.
• Experience owning an office and managing operations independently.
• Strong organisational and problem-solving skills.
• Based in or near London and able to work on-site 4-5 days per week.
• Experience running employee engagement events and office programs.
• Experience leveraging automation or AI tools (e.g., Zapier, workflow automation platforms, AI assistants).
• Comfortable working with senior stakeholders and cross-functional teams.
• Experience managing vendors and budgets.
• Familiar with asset management and workplace tools.
• Proficient in Slack, Google Workspace, Zoom, and related tools.
• Fluent in English (written and verbal).

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