Senior Workday Finance Lead

Senior Workday Finance Lead1

1. Production Support

• Provide L2/L3 functional support for Workday Financial Management modules.

• Investigate and resolve tickets raised by business users through incident management tools.

• Analyze system issues and provide root cause analysis (RCA).

2. Issue Resolution

• Troubleshoot issues related to:

  • General Ledger (GL)

  • Accounts Payable (AP)

  • Accounts Receivable (AR)

  • Expenses

  • Procurement

  • Banking & Settlements

• Coordinate with technical and integration teams for complex issues.

3. Configuration & Enhancements

• Perform minor configuration changes in Workday Financials based on business requirements.

• Implement small enhancements and change requests.

• Maintain business process configurations.

4. Reporting Support

• Create or modify Workday financial reports and dashboards.

• Support finance teams with data validation and reconciliation reports.

5. Release & Patch Management

• Analyze Workday biannual releases and evaluate impact on finance modules.

• Support regression testing during system updates.

6. Testing Activities

• Support Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) for fixes and enhancements.

7. Documentation

• Maintain support documentation and knowledge base.

• Update process documents and configuration details.

Required Skills

• Strong understanding of Finance processes (GL, AP, AR, Expenses).

• Experience supporting Workday Financials modules.

• Knowledge of Workday business process framework.

• Experience with incident management tools (ServiceNow, Jira, etc.).

• Strong problem-solving and analytical skills.

Preferred Skills

• Experience with Workday reporting and dashboards.

• Basic knowledge of Workday integrations (EIB, Core Connectors).

• Experience working in AMS / Support projects.

Experience

• 2–6 years of experience in Workday Financials support

• Experience in ticket-based support environments.