Senior Wholesale Operations Support Coordinator (Customer Service Wholesale)

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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"I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs."

- MICHAEL KORS -

We have an exciting opportunity for a Senior Wholesale Operations Support Coordinator (Customer Service Wholesale) in our Venlo office.

Department overview:

The Wholesale Operations Support Department plays a key role in managing B2B customer relationships and ensuring operational excellence across the wholesale sales cycle. Acting as the main point of contact between internal teams (sales, logistics, planning) and wholesale clients, the team is responsible for processing orders, coordinating deliveries, managing claims, and providing after-sales support. With a strong focus on accuracy, efficiency, and customer satisfaction, the department ensures a seamless end-to-end service experience for fashion retail partners and distributors globally.

What You’ll Do:

• Enter, manage and release orders, reorders and swaps with the support of the Wholesale Operations Support Assistant;
• Understand the logic of the seasonal inventory in order to be able to place the stock for reorders and swaps;
• Send order confirmations to customers within the due schedule;
• Monitor the order status for the customer in all the phases (from the order placement to the delivery);
• Monitor accuracy of orders during the 4 selling campaigns.
• Organize shipments in EEC territories;
• Prepare weekly reports and regular reviews;
• Prepare reports for the whole WOS team;
• Develop and maintain good partnership with customer’s contacts;
• Act promptly, independently and with a “think out of the box” mentality to tackle and solve issues;
• Work closely with Account Executives and Sales Agents, Accountancy and Logistics;
• support Account Executives/Agents and Accountancy with regular data to keep control of customers;
• Learn the divisional market activities and their impact on the WOS team;
• Support on divisional market activities;
• Understand the differences and similarities between the different regional markets and the different concepts (e.g. PO customers, bulks, EXW, EDI, etc.).
• Be the point of reference for the team as a Subject Matter Expert to support in training and with technical questions

You’ll Need to Have:

• College degree (minimal HBO or equivalent);
• Previous Experience in B2B Wholesale Operations Support;
• Computer literate with good skills with Excel and other IT systems;
• Knowledge of the English and any additional main European language (German, French, Spanish and Italian) – a second additional language is a plus;
• Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations.

We’d Love to See:

• Collaboration
• Communication
• Drive results
• Functional skills

MK Perks:

Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –

• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo)
• Thrive Wellness Program
• LifeWorks Employee Assistance Program
• #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
• Transport reimbursement
• 25 days holidays plus 4 MK days
• Health Insurance and Protection Income offered

To know more about working at Michael Kors, click here!

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.