Senior Vice President

Job Title:

Senior Vice President

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

You New role will be

Service management - CMDB config champion & ownership.

• Accountable for specific service within organization
• Ensures service meets the business standards.
• Work closely with stakeholders to drive the continuous improvements.
• Oversee end to end delivery of IT services.
• Manage service lifecycle , including design, transition, operation, and improvement.
• Designing, implementing and monitoring service governance policies.
• Managing communication with vendors.
• Understanding issues regarding services from service owners and finding solutions.

2. Regular monitoring, and business/stakeholder reporting

• Able to communicate clear and crisp with good storytelling ability.
• Regular connect with business and stakeholders – Reporting ownership.
• Monitoring services for 100% uptime and lifecycle support.

3. Audit & compliance.

• Should ensure Internal and external Audit is well managed , Ensure application remains compliant .
• Should own the process and respond to the queries raised during the Audit and ensure appropriate action/closure in accordance with guidelines.
• Connect with stakeholders/business for monitoring/closing
• audit findings with-in the agreed timeframe.

4. Risk assessment and change governance. 

• Change risk assessment , Application/Change, and process governance.
• Awareness and documentation of application risks, highlighting at appropriate forums and ensure they are mitigated appropriately.
• Act as a single point of contact for application service ownership.
• Ensuring the risk is closed within the agreed timeframe, understanding the challenges in risk mitigation and finding solutions in coordination with stakeholders/business and vendors.

What you will bring 

Mandatory skillset:

• Deep understanding of ITIL/ITSM frameworks
• Strong grasp of governance processes (Audit readiness, policy enforcement, regulatory compliance)
• Risk and control management
• Expert in Service reporting & metrices (Scorecards, executive level reporting)
• Vendor & stakeholder management
• Leadership & strategy

      1. Experience in building governance frameworks across large, distributed teams.

       2. Driving continuous improvement initiatives to enhance service reliability and efficiency

       3. Strong decision-making in escalations, compliance breaches, prod issues.

       4. Monitoring and guiding teams on governance best practices.

• Technical and Domain awareness (Mandatory at service governance level)

Application service ownership and compliance:

1. Act as the primary owner of the application, ensuring its availability, performance, and compliance with org policies.

2. Maintain application documentation including Architecture , dependencies, and security controls.

3. Ensure adherence to regulatory and security standards.

4. Fluent communication skills , hands-on expertise on senior management and business reporting.

Audit & Risk management:

1. Lead internal and external audits ensuring application controls and documentation are up to date.

2. Identify and mitigate risks associated with application security , data protection and operational resilience.

3. Implement corrective actions based on audit findings and risk assessments.

Change & Release management:

1. Oversee application changes, ensuring proper impact assessment, approvals, and documentation.

2. Coordinate with development and Support operations teams to ensure smooth deployments and minimize downtime.

3. Maintain version controls, rollback plans and post release validation processes.

Vendor & Third-party management:

1. Manage vendor relationships, ensuring SLA's and contractual obligations are met.

2. Work with third party providers for licensing, maintenance, and support agreements.

3. Evaluate vendor security and compliance standards to align with organizational policies.

Security & PEN testing oversight:

1. Ensure regular PENETARTION TESTING (PEN) and vulnerability assessments are conducted.

2. Collaborate with security teams to address identified vulnerabilities and enhance application security.

3. Stay updated on emerging threats and implement proactive security measures.

4. Application Certificate updates and management.

Qualification Requirements

• Preference to post graduate qualifications, ITIL certified, CISSP

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India