Senior UX Manager – Global UX & Design
Be a key part of Circle K’s journey as we create the future of our customer experience
through an exciting digital transformation. We are dedicated to fostering a dynamic and
innovative product and UX culture, where your work will directly contribute to making
life easier for millions of our customers worldwide. This is a fantastic chance to leverage
your skills to influence a major global enterprise, drive significant improvements, and
explore international opportunities within a company committed to growth and winning
in the market.
What You'll Do
The Senior UX Manager ensures a cohesive and strategic design approach across all
digital products within our Core Digital Experience domain. Operating at both strategic
and operational levels, this role defines a unified experience vision that supports short term
product goals and long-term scalability, aligning with Global product and
technology objectives.
The Senior Product Design Manager serves as a leader and mentor to a team of UX
Researchers, Service Designers, and UX designers, fostering a collaborative and
innovative design culture, while collaborating closely with product and engineering
teams to integrate design principles throughout the product lifecycle. Additionally, this
role advocates for user-centric design at all organizational levels, promoting the value of
design to senior leadership
Key Responsibilities
Design Leadership & Strategy
o Establish and drive a unified design vision and strategy that aligns with
Global product and technology objectives.
o Drive continuous improvement in design processes and methodologies,
ensuring the team works efficiently and effectively.
o Stay ahead of industry trends and integrate best practices into the design
process, keeping the design team innovative and forward-thinking.
Team Leadership & Development
o Co-mentor and guide a team of UX/UI designers (in collaboration with the
line manager for UX & Service Designers), providing direction, feedback,
and professional development opportunities.
o Develop design team job profiles, considering experience level,
proficiency, and aptitude to build a high-performing team.
Collaboration & Integration
o Collaborate closely with group product managers, product managers,
technical product owners and front-end engineering teams to
integrate design principles throughout the product lifecycle.
o Advocate for the user experience at all levels of the organization, ensuring
design decisions are grounded in user research and data.
o Promote design strategies and concepts to senior leadership, clearly
communicating the value of design decisions and their impact on business
objectives.
Job Qualification and Skills
Technical (Hard Skills):
• Bachelor or Master’s degree in Interaction Design, Graphical Design, Digital
Design, or equivalent. Alternatively, proven extensive experience in UX design
may substitute for a degree.
• 11+ years of experience in UX/UI design, with a strong track record in leading
design initiatives
• Portfolio demonstrating design skills and experience across a range of digital
products.
• Expert-level knowledge of UX/UI design principles and best practices.
• Proficiency in design tools (e.g., Figma) and experience with collaborative design
platforms.
• Deep understanding of research methodologies to inform user-centric design
decisions.
• Extensive experience with the development and maintenance of design systems.
• Strong understanding of codification of design components for scalability and
consistency.
• Solid knowledge of app and web design.
• Proven experience coordinating and guiding other designers in a team setting.
Interpersonal (Soft Skills):
• Strong leadership and mentoring abilities to inspire and guide a team of
designers.
• Excellent communication skills, with the ability to articulate design concepts and
strategies to diverse stakeholders, including senior leadership.
• Collaborative mindset, thriving in cross-functional teams with product managers
and engineers.
• Innovative and forward-thinking, with a passion for advancing design and user
experience.
• Highly organized, capable of managing multiple projects and priorities effectively.
Reporting & Collaboration
• Reports to: Director of Global UX &. Design
• Works closely with: Design Team, Group Product Managers, Product Managers
and Engineering Teams
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