Senior UX Designer – System Design( Internal Tools) & UX Writing

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Team / The Role

We’re hiring a Lead UI/UX Designer for our Digital Marketing Technology team. In this role, you’ll work on the system that powers the salesforce.com website, crafting flows, patterns, and guidelines, ensuring the language within the authoring interface is clear, intuitive, and consistent. You’ll collaborate with cross-functional teams and leverage AI agents to enhance the digital environment and amplify your impact. You’ll have the opportunity to shape the platform in meaningful and ethical ways, benefiting both customers and employees.

The Digital Marketing Technology UX team is driven by a passion for crafting beloved experiences that drive tangible results. We empower Salesforce prospects and customers to discover new capabilities, transform business outcomes, and engage with our industry-leading events. We also enable our employees to deliver these experiences with efficiency and a commitment to continuous AI-powered innovation. Using a foundation of user research and data, we build scalable, inclusive, and effective solutions for everyone.

You’ll immerse yourself in all aspects of end-to-end experience design, using service blueprints, journey maps, flow diagrams, wireframes, and interactive prototypes to communicate design ideas and direction. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

Responsibilities

• Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders

• Design, write, and audit microcopy across the authoring system (e.g., button labels, error messages, tooltips, instructional text) to ensure clarity and user success

• Serve as a bridge connecting marketing, website authors, UX, accessibility, product, and engineering teams

• Identify opportunities to improve user ease and efficiency by leveraging existing solutions, introducing new functionality and optimizing language

• Refine and iterate on wireframes and prototypes using production-ready, high-quality UX copy to ensure the design truly solves the user problem

• Develop and maintain a system of interaction patterns and UX copy guidelines to ensure consistency and usability across the user experience

• Generate detailed final UX specs that inspire accurate developer builds

• Work with developers and quality experts to ensure accurate implementation of all designs and microcopy

• Promote and educate others on new guidelines and patterns

• Create inclusive designs for all users; advocate for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes

Experience / Skills

• 6+  years of UX design, with a proven record of leading websites and/or products from conceptualisation to market success

• Demonstrated expertise in UX Writing, Content Design, or UX Copywriting, specifically using clear, concise language to solve complex UX problems, clarify flows, and improve product engagement.

• Deep understanding of user-centered design and systems thinking, with the ability to see a project's larger ecosystem and focus on scalable solutions.

• Outstanding storytelling and prototyping skills to present your solutions to key partners and leadership

• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges

• Extensive experience using, and contributing to, design systems, including defining guidelines for visual patterns, microcopy, terminology, and tone of voice

• Experience using multiple approaches, including analytics and user research, to drive decisions and iterate on both design and in-product language

• Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

• Experience designing for diverse user needs, spanning both customer-facing and internal tools

• Knowledge of accessibility guidelines (especially WCAG) and familiarity with inclusive design and inclusive language practices

• Experience developing software that is global in reach, universal in design, and is built with an understanding of how content choices impact localization.

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field

Please submit a résumé with links to your portfolio. Your portfolio should include examples of your UX design work and specific instances where you used UX copywriting/content design to solve a user problem. Submissions without relevant portfolios or work samples will not be considered.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.