Senior User Experience Researcher

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s Digital UX Research team, the Sr User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and act on. 

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• User Research and Testing: Lead both generative and evaluative user research initiatives, employing a wide range of methodologies—including interviews, surveys, usability testing, card sorting, and analytics analysis—in close collaboration with other user researchers.
• Data Analysis, Interpretation, and Presentation: Analyze qualitative and quantitative data to generate actionable insights and recommendations. Take ownership of planning, executing, analyzing, and presenting research studies to various stakeholders, ensuring findings are clear and impactful.
• Stakeholder Management: Manage complex project requirements and engage with challenging stakeholders. Proactively identify and pursue high-value research opportunities that deliver meaningful impact, beyond simply fulfilling requested studies.
• Administration and Teamwork: Contribute to research operations by maintaining and enhancing the UX research capability. Participate in building a robust body of knowledge and help streamline processes to support user-centered design.
• Mentoring and Coaching: Mentor and support junior researchers and team members, fostering the growth of UX research skills and knowledge across the team. Provide guidance, share best practices, and encourage continuous learning.
• Flexible Work Environment: Enjoy flexibility in managing your work activities within a hybrid arrangement, spending 1–3 days per week on-site and the remainder working remotely, to create the optimal environment for your success at CIBC.
• Problem Solving: Thrive on tackling complex challenges and collaborating with colleagues to develop innovative solutions.
• UX Research Tools: Demonstrate proficiency in Excel and survey methodologies. Experience with UX research platforms such as Maze, UserTesting, UserZoom, Figma, or FigJam is considered an asset.
• Communication: Exhibit exceptional verbal and written communication skills to effectively articulate research findings, interpretations, and recommendations.
• Organization: Possess strong time management skills, enabling you to prioritize competing demands and deliver successful outcomes.
• Process Improvement: Proactively review and optimize current processes, identifying improvements that enhance research standards and efficiency.

Who you are

• Educational Background: Hold a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.
• Experience: Have a minimum of 3 years of relevant experience in UX research.
• Research Expertise: Skilled in both qualitative and quantitative research methods, including surveys, interviews, usability testing, and observational studies.
• Attention to Detail: Able to summarize findings, identify trends, and ensure the accuracy and clarity of research outputs.
• Communication Skills: Possess strong interpersonal, written, and oral communication abilities.
• Critical Thinking & Organization: Demonstrate robust critical thinking, organizational, and problem-solving skills.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Collaboration, Critical Thinking, Data Analysis, Problem Solving, Professional Presentation, Quantitative Research, User Experience (UX) Research, User Research