Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior User Experience Designer
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.
Candidate Description
As a Senior UX Designer, you bring deep expertise in visual and interaction design while also excelling in strategic problem-solving through service design and collaborative facilitation. In this individual contributor role, you serve as a trusted design partner: elevating UI craft, shaping scalable design systems, and orchestrating cross-functional alignment to deliver cohesive, user-centred experiences across digital platforms. You translate product and user requirements into high-fidelity, production-ready designs that balance visual excellence with functional precision, ensuring every interaction is intuitive, accessible, and grounded in best practices for responsive, component-based systems.
Equally strong in strategy, you facilitate dynamic workshops that uncover user insights, align stakeholders around a shared vision, and drive clarity in complex problem spaces. With expertise in mapping end-to-end user journeys and identifying opportunities for improvement across every touchpoint, you connect creative innovation with business objectives to deliver solutions that are both impactful and scalable. You collaborate closely with engineers to maintain design fidelity through implementation and with product teams to ensure that UX and business goals remain aligned—continuously refining your work through critique, feedback, and testing to deliver lasting value.
Team
Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of a group of 4+ passionate UX professionals who work closely with our product and engineering partners.
The Digital team designs and refines the digital channels within the Workspace, covering chat, messaging, email, and social to help agents manage customer interactions across platforms. They focus on improving usability, consistency, and integration within these workflows. Their goal is to make digital engagement easier for agents and more coherent across touchpoints.
Key Responsibilities
Workshop Facilitation & Collaborative Ideation: Lead interactive design workshops and co-creation sessions with stakeholders, enabling teams to collaboratively define problems, explore solutions, and build consensus on design directions. Utilize structured facilitation techniques to drive productive conversations, foster creative thinking, and ensure that diverse perspectives are heard and integrated.
Define and operationalize strategic UX artefacts – Establish artefacts that support cross-functional alignment, such as experience principles, user journey frameworks, ecosystem maps, and governance models. Ensure these artefacts drive consistency, efficiency, and scalability while enabling teams to make informed, strategic UX decisions.
Service Design Excellence: Develop comprehensive service blueprints and customer journey maps that capture the end-to-end user experience, highlighting opportunities for service improvements and innovation. Integrate service design principles into the design process, ensuring that both digital and physical touchpoints work together seamlessly to enhance the overall customer/user experience.
Cross-Functional Collaboration & Communication: Partner with product managers, engineers, and business leaders to drive alignment and integrate design strategy into product roadmaps and development processes. Clearly articulate design concepts and strategic insights through engaging presentations and visual storytelling, influencing stakeholders at all levels.
Autonomy & Continuous Improvement: Thrive in fast-paced, iterative environments by balancing independent work with collaborative engagements, maintaining a high standard of design excellence throughout each project. Stay abreast of emerging trends in workshop facilitation, service design, and design strategy, continually refining your skills and sharing best practices with the team.
Qualifications
Experience: 4+ years of proven experience designing software applications for a global audience, with a robust focus on crafting design strategies and creating comprehensive service design frameworks. Demonstrated expertise in applying interaction design processes and methodologies across desktop and mobile platforms, including the development of detailed service blueprints and customer journey maps that drive cohesive and strategic user experiences.
Workshop Facilitation & Collaboration: Proven ability to lead and facilitate engaging design workshops and collaborative ideation sessions that drive innovative product and service solutions and align stakeholders. Thrives in fast-paced work environments requiring independent self-direction as well as strong team collaboration and open communication.
Strategic & Proactive Mindset: Demonstrated proactive approach and ownership in producing positive, impactful results that align with business objectives and user needs. Ability to contribute as a valued team member and effectively communicate with leaders at all organizational levels.
Professional Communication & Presentation: Exceptional presentation skills, capable of articulating design strategy, workshop outcomes, and service design concepts to both internal and external stakeholders.
Analytical Skills: Ability to leverage data and user insights to make informed design decisions, ensuring that solutions are both innovative and effective.
Education: Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience.
Preferred Experience
Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).
Benefits
Stability of a multinational company and the flexibility/speed of a startup company.
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
Keep you in the loop: Complete support and transparency from our global/local leaders.
An A-team: Talented and experienced professionals you can grow professionally with.
An open & inclusive community.
Career development: We will support your professional growth because your goals are important to us.
Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.