Senior Technical Systems Analyst - GFT

WHAT IS THE OPPORTUNITY?

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. As a Senior Application Support Analyst, you will coordinate production support activities for major systems and related subsystems to ensure the integrity of computer-generated data and will apply your experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

WHAT WILL YOU DO?

• Experience with the incident and problem management lifecycles.
• Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
• Willing to take a business focused, holistic approach to delivering operations. A self-starter with the creativity to solve problems independently.
• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors, and business users.
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness. Working knowledge of both real-time and batch transaction process monitoring and issue response

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Experience with IBM Cloud Pak for Business Automation (Installation / Configuration / Management) [nice to have: Cloudpak for Data experience/knowledge]
• Knowledge of monitoring and SRE tools and practices (e.g., Elastic Search, Dynatrace, Prometheus, Grafana, Nagios)
• RHEL Openshift Platform (Installation / Configuration / Management)
  Understanding of RHEL scripting, Shells Bash, Ksh etc.
• Experience working with data solutions and pipelines, CI/CD and DevOps, GitHub capabilities in a data environment. (nice to have: on AWS)
• Knowledge of database technology (e.g. Postgres, DB2).
  Experience with IBM Operational Decision Manager (ODM) and Hadoop (Cloudera) platforms.
• Experience with Kafka and troubleshoot Kafka related issues.

Nice-to-have: 

• Ideal candidate would possess some business knowledge in Retail & Commercial arena as it is often essential to be able to express technical issues in business terms, and vice-versa.
• Experience with IBM Cloud Pak Services (IKC, Watson Studio, Data Stage, Watson Query), knowledge of Kubernetes, OpenShift based deployments and Data Lifecycle Management.
• Prior experience or knowledge of AWS Services EC2, RDS, VPC, Storage, IAM, Data Lakes, Data warehouses and Big Data environments and Generative AI.
• Big Data, Data Warehousing, Data Engineering, Data Science or Machine Learning, ETL (Extract, Transform and load data) tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

Job Skills

Apache Kafka, Apache Kafka, AWS Cloud Computing, Cloud DevOps, Cloud Infrastructure, Computer Operations, Customer Service, Data Infrastructure, Data Lake, DevOps, Enterprise Application Delivery, ETL Tools, Generative AI, Grafana, Group Problem Solving, IBM Cloud Pak for Data, IBM Operational Decision Manager, IBM UrbanCode, IBM Urban deploy, Information Technology (IT) Infrastructure, Infrastructure Maintenance, Interpersonal Relationships, Kubernetes, Operational Infrastructure, Red Hat OpenShift {+ 3 more}

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-12-042026-01-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.