Senior Technical Support Specialist - Quality Control

Do you have experience in lab equipment validation, and you enjoy instrument troubleshooting and technical support? Are you ready to apply your skills to support QC activities for manufacture of high-quality medicines that make a difference to the lives of patients all around the world?  Then AstraZeneca might be the one for you!

About AstraZeneca

AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines, primarily for the treatment of diseases in four therapy areas – Oncology, Cardiovascular, Renal and Metabolism (CVRM), Respiratory & Immunology (R&I), and Rare Disease.

At AstraZeneca Australia, we have been working to deliver the best value to patients for more than 60 years, and we push the boundaries of science to deliver life-changing medicines.

Our manufacturing plant based in North Ryde, Sydney, is a world-class facility with a proven track record of delivering outstanding supply performance and is regarded as one of the most cost-efficient and successful manufacturing sites in the AstraZeneca global network.

What you’ll do:

As part of our Quality Control Technical Support team, you’ll be one of the laboratory’s go-to specialists for instrumentation and Empower administration.

This is a full time permanent role based on site in North Ryde Monday to Friday.

Key responsibilities:

• Lead lab equipment validation and decommissioning projects end-to-end, delivering on time with robust documentation and GMP/GLP compliance.
• Troubleshoot and resolve complex instrument issues across HPLC and other QC platforms, minimising downtime and guiding root-cause investigations.
• Administer and support Empower software for QC users, including access management, data processing support and issue triage.
• Own technical documentation – author, review and maintain protocols, reports and SOPs with precision; support audits, deviations and OOS management.
• Coordinate vendor calibrations and servicing, ensuring schedules, records and change controls are maintained and executed.
• Champion continuous improvement and data integrity, coaching colleagues, sharing SME knowledge and driving lean ways of working.

Must have skills:

• Empower expertise in a QC laboratory environment (ideally with admin/configuration exposure as well as user-level processing).
• Demonstrated validation experience for laboratory instruments or systems (protocols, execution, reporting).
• Instrument troubleshooting capability, with evidence of resolving complex breakdowns and collaborating with vendors.
• Proven deep technical writing skills across protocols, reports, deviations/OOS, and SOPs to GMP/GLP standards.
• Hands-on QC laboratory background, with working knowledge of analytical techniques (e.g., HPLC).

Desirable skills:

• Change control ownership and experience managing lifecycle changes for lab equipment/software.
• Data Integrity (ALCOA+) risk assessments and controls for computerised systems.

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

Plus in this job you’ll have:

• Impact and variety, with a non-routine, project-based portfolio where you will constantly learn and solve new technical challenges.
• A welcoming, highly supportive and diverse team that values knowledge sharing and continuous improvement.
• Great benefits including an onsite canteen, free parking, and “You Days” to support work–life balance.
• Standard work hours with minimal need for out-of-hours calls.

So, what’s next!

• Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours.

Where can I find out more?

• Visit our Global Website - https://www.astrazeneca.com/
• Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
• Follow us on Instagram – https://www.instragram.com/astrazeneca/

AstraZeneca in Australia has been formally recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and as a Gold Tier Employer within the Australian Workplace Equality Index (AWEI). Visit our ANZ Careers Page - www.astrazeneca.com.au/careers.html  to learn more about our commitment to fostering a flexible, diverse, and inclusive environment.

We recognise that any recruitment process may present challenges, if there is anything we can do to make our recruitment process more accessible for you, please let us know via this Form.

Date Posted

08-May-2026

Closing Date

06-June-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.