Senior Technical Support Engineer – NOC Team

As our Senior Technical Support Engineer - NOC, you will be required to: 

• Monitor & Respond: Proactively monitor applications, RPA bots, data workflows, and infrastructure using NOC tools. 
• Incident Management: Respond to alerts, troubleshoot issues, and escalate to engineering teams as needed.
• Cross-Technology Support: Provide L1/L2 support across multiple domains—RPA, application services, and data pipelines. 
• Documentation: Maintain accurate incident logs, SOPs, and knowledge base articles.
• Collaboration: Work closely with product engineering, DevOps, RPA Dev, and data teams for issue resolution.
• Continuous Learning: Acquire skills in automation, cloud, and data operations over time. 
• Compliance: Ensure adherence to SLAs, security, and operational standards. 

To apply for this role, you should possess the following skills, experience and qualifications: 

• 4–6 years of experience in technical support or operations roles.
• Strong troubleshooting skills across applications and infrastructure.
• Familiarity with monitoring tools and ticketing systems.
• Basic understanding of networking, cloud platforms (Azure), and databases. 
• Excellent communication and documentation skills.
• Ability to work in a 24/7 operational environment (rotational shifts).
• Exposure to RPA tools (UiPath, MS Power Apps, Automation Anywhere).
• Experience with SaaS application support and data workflows.
• Knowledge of scripting (Python, PowerShell) for automation.
• ITIL certification or similar operational frameworks.

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.