Senior Technical Program Manager, Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager, Site Reliability Engineering

Senior Technical Program Manager, Site Reliability Engineering

Our Purpose:
Mastercard powers economies and empowers people across more than 200 countries and territories worldwide.
We are committed to building an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential.

About the Role:
Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements.
Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience.
In this role, you will join our Payments Network SRE team, where you will provide agile project management support to our engineers while also taking ownership of the infrastructure footprint that underpins our environments. As a senior technical project manager, you will leverage both your technical expertise and organizational leadership to help the Payments Network SRE team fulfill its mission of delivering world class infrastructure services to our payments business.

Key Responsibilities:
• Provide agile project management support to the Payments Network SRE team, including tracking work in Jira (Kanban) and leading stand up meetings to help engineers prioritize tasks and remove blockers.
• Coordinate delivery across multiple teams, ensuring work is organized, aligned, and progressing efficiently. Collaborate with peer technical project managers to identify and resolve cross team dependencies and barriers.
• Support Payments Network SRE leadership by participating in and leading meetings focused on defining actionable plans and driving solutions to technical and operational challenges.
• Prepare clear and accurate progress reporting aligned with Mastercard Agile best practices, including dashboards and summaries generated from Jira and Domo.
• Report on team progress against Operational and Key Results (OKRs), ensuring visibility for leadership and stakeholders.
• Own the alignment of business application infrastructure across test and production environments. Oversee and report on infrastructure lifecycles, versioning, and end of life (EOL) status for all components, collaborating with support teams to forecast technology refreshes and future capacity requirements.
• Lead and coordinate infrastructure upgrades across all environments, ensuring minimal disruption and alignment with architectural and operational standards.

About You:
• Three or more years of experience in a technology environment as a project manager, project lead, or in another relevant project management role.
• Solid information technology background, with exposure working with technical teams supporting infrastructure such as servers, networks, storage, databases, and Java runtime environments.
• Exceptional communication and influencing skills, with the ability to lead teams toward successful delivery of complex initiatives.
• Proven ability to manage multiple projects simultaneously, each with diverse deliverables, while coordinating effectively across teams.
• Experience with Agile methodologies, including Kanban or Scrum, and proficiency with Agile tools such as Jira.
• Experience with Microsoft Project and Microsoft Office tools is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.