Senior Technical Program Manager

We are seeking an experienced and motivated Software Technical Program Manager who can learn with agility in order to develop, continuously evolve test automation scripts, support quality and reliability initiatives in a dynamic and fast paced environment.

Position Responsibilities:

• Manages programs, from strategy creation to execution to delivery to completion while monitoring and reporting their status to the program stakeholders and all involved parties throughout the program's lifecycle.
• Ensures progress against important milestones where consistent and coordinated implementation is required.
• Maintains a perspective on impact of change.
• Develops patterns and documentation to ensure ongoing maintenance of technical and regulatory solutions.
• Collaborates with Subject Matter Experts across various topics to understand implications on the organization’s technology strategy.
• Oversees programs with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Translates requirements for multi-disciplinary, complex programs into technical specifications applicable across a broad range of projects.
• Identifies stakeholders and their roles, keeping them updated on the progress of the project, addressing their concerns, seeking, and implementing their feedback.
• Evaluates and defines existing technology standards to ensure compliance with program-level requirements.
• Works with partner teams to redesign process flows when necessary.
• Tracks emerging technology and policy trends that might affect operations. ​

Required Qualifications:

• A background of 5–10 years performing test automation alongside manual coding work.
• 3 to 5 years of experience leading and managing teams.
• Excellent organizational skills
• Ability to guide multiple initiatives across multiple teams
• Responds well to ambiguity and works efficiently to clarify situations and outcomes
• Able to translate and understanding of the current and future technical stack roadmaps.
• Able to understand global compliance and architectural constraints

Preferred Qualifications:

• Experience in Performance Testing

• Experience with ServiceNow (SNOW) or managing change processes within the ServiceNow platform.
• Experience leveraging GitHub Actions to automate development and deployment processes

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.