Senior Technical Product Owner

As a Technical Product Owner supporting U.S. Segment Operations, you will play a pivotal role in shaping and delivering technology solutions that drive operational excellence, automation, and customer-centric outcomes. You will partner closely with business leaders, agile delivery teams,and technology stakeholders to translate operational needs into scalable, high-impact, digital capabilities. This is a unique opportunity to influence the modernization of core operational processes while ensuring alignment with enterprise architecture, regulatory requirements, and strategicpriorities.

Position Responsibilities:

• Stakeholder Collaboration: Engaging with business stakeholders to understand their needs, gather 
  requirements, and define epics, capabilities, and features

• Requirements Analysis and Prioritization: Analyzing and prioritizing the requirements gathered 
  from business stakeholders (Initiative lead, Product owners etc.) and translate to technology 
  execution, coordinating and acts as lead of technical and business teams to deliver on technology 
  commitments.

• Technology Product Strategy and Planning: Driving the technology product/capability strategy, 
  planning, and delivery of key capabilities for the business product/capability

• Research and Analysis: Conducts user research, market research, and data/workflow analysis to 
  identify opportunities for improvement and recommend technological solutions that align with 
  business needs. Presenting findings and communicating insights effectively.

• Technology Guidance: Providing technical guidance to business stakeholders and the development 
  team and ensuring that the product’s/capabilities technical aspects are well- managed. Ensures 
  technical requirements are understood, integrated, prioritized to backlog. Mitigates technical 
  roadblocks to achieving sprint/release goals.

• Maximizing Product Value: Ensuring that each product delivers the maximum value to
  the user by managing the product backlog and prioritizing technical tasks

  INTERNAL

• Manages the product backlog delivery and work prioritization process in partnership with IT and 
  Operations.

• Leads agile team to ensure that value is delivered to users

• Assesses value, develops cases, and prioritizes stories, epics, and themes to ensure work aligns 
  with product strategy

• Coordinates vendor delivery where majority of development activities are outsourced

• Understand the technical architecture and dependencies of the product.
   

Required Qualifications:

• Bachelor's degree in business administration, Computer Science, Engineering, or a related field. Master’s degree is a plus.

• 5 years of experience as a product owner or similar capacity

• Strong understanding of Agile methodologies and experience working in Agile environments.

• Comprehensive understanding of various programming languages and frameworks, familiarity with a spectrum of software development methodologies, and in-depth knowledge of data structures and databases

• Effective communication and analytical skills, ability to translate business requirements into technical specifications, and strong interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to translate complex technical concepts into clear and actionable requirements.

• Experience with product management and software development tools (e.g., JIRA, Confluence, Planview).

• Certified Scrum Product Owner (CSPO) or similar Agile certification is preferred.

• Technical background with a solid understanding of software development processes

Preferred Qualifications:

•  Excellent organizational and problem-solving abilities to manage through creative tension

•  Influencing and execution the work without direct management of resources

• Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options, and execution

• Learns constantly, from both success and failure, and remains open to change/continuous improvement.

• People leadership experience is preferred or someone with strong potential with people leadership capabilities

•  Responds well to ambiguity and works efficiently to clarify situations and outcomes

• Deep understanding of the current technical stack and architectural constraints

• Excellent problem-solving, organizational, analytical, and critical thinking skills including high discretion/judgment in decision making

• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Recognized as an expert within IT specialty and/or business and broader organization with broad-based expertise across area and related functions

• Ability to interact professionally with all organizational levels

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$104,860.00 USD - $194,740.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)