Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
You will define the safe migration patterns, readiness standards and validation approach for Teams Phone and meeting rooms/device accounts impacted by a tenant‑to‑tenant consolidation. This role focuses on ensuring critical voice and meeting experiences are protected through wave migrations by defining policy baselines, readiness checks, cutover choreography and remediation runbooks. You will work with Scale squads to embed voice/rooms readiness into wave planning and with Factory specialists to execute remediation and validation at pace.
Key Responsibilities:
Define Teams Phone/Rooms migration readiness standards and safe cutover patterns.
Establish policy baselines and validation checks needed before and after user moves.
Define runbooks for common voice/rooms remediation scenarios during tenant transitions.
Coordinate dependencies with Identity, endpoints, networking and licensing stakeholders.
Support pilot execution and translate outages/issues into hardened standards.
Define acceptance criteria and evidence requirements for voice/rooms components.
Support triage during cutovers, ensuring quick recovery for business‑critical voice scenarios.
Work with adoption/change stakeholders to define comms and user readiness inputs.
Create and maintain a known‑issues catalogue and remediation playbooks usable by delivery teams.
Ensure governance alignment: no unsafe go‑lives without defined readiness evidence.
Who You Are
You’re good at what you do and can demonstrate the experience to prove it. You bring a growth mindset, you stay focused on customer outcomes and you collaborate in an open, inclusive, “one team” way across global delivery organisations….
Must‑Have:
Evidence of tenant‑to‑tenant migration work affecting Teams voice/rooms (specialism mandatory).
Strong Teams administration knowledge with practical voice domain troubleshooting experience.
Experience creating runbooks, readiness criteria and validation routines for scaled cutovers.
Strong stakeholder and dependency management across technical domains.
Willingness to support extended hours during cutover windows and global coordination calls.
Documentation discipline: clear, repeatable guidance and evidence templates.
Good‑to‑Have:
Experience with enterprise voice integrations and meeting room estate management.
Microsoft certification alignment relevant to collaboration/communications (or equivalent).
Experience supporting high‑stakes productivity services during major transformations.
Familiarity with broader M365 tenant consolidation sequencing impacts.
Interpersonal & Consulting Skills:
Calm under pressure; protects user experience during critical events.
Clear risk and impact communicator with both technical and business stakeholders.
Strong consulting habits: options, trade‑offs, recommended decisions.
Influences adoption of standards without becoming overly rigid.
Strong coaching and collaboration behaviours across teams.
High integrity: escalates early and prevents avoidable disruption.
Typical Deliverables / KPIs:
Voice/rooms readiness and validation framework adopted across waves.
Reduced incident rate for voice/rooms during cutovers.
MTTR for voice/rooms issues during wave events.
Evidence completeness for voice/rooms acceptance.
Stakeholder satisfaction for critical productivity services continuity.
Shift / Working Pattern Notes:
Primary UK business hours, with expected out-of-hours support during cutovers and cross-region coordination windows (early/late calls; occasional weekends in peak migration periods).
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.