Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)
Location: Remote (U.S.) | Washington, DC Metro Area preferred
Clearance: Active TS/SCI preferred (or eligible to obtain)
Why This Role Matters
You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.
This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.
What You’ll Do
Lead Customer Engagement
- Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
- Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
- Build trust quickly and operate as a reliable partner to customer stakeholders
Drive Platform Adoption
- Act as the primary driver of platform adoption and correct usage across customer teams.
- Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
- Actively guide customers from initial onboarding through sustained usage and expansion
- Identify and address adoption blockers, improving how teams use the platform in practice
Enable & Educate
- Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
- Gather user feedback and translate insights into improved adoption and experience
Operate with Discipline
- Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
- Maintain clear documentation and follow-through across engagements
What This Role Is — and Is Not
This role is:
- A customer-facing technical leadership role
- Focused on platform adoption, enablement, and outcomes
- A bridge between engineering, product, and mission users
This role is not:
- A backend engineering or build-only position
- A ticket-based support role
- A pure sales or quota-carrying role
- A fit for candidates without prior customer-facing technical experience
What Success Looks Like (First 60 Days)
- Quickly establish credibility and operate independently in customer-facing environments
- Independently guide onboarding and platform fit decisions
- Identify and help resolve early adoption challenges
- Begin influencing how customers use and expand platform services
What You Bring (Capability + Credibility)
We’re looking for candidates who can perform in this role and have demonstrated similar work in practice.
Core Capabilities
- Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
- Experience with DevSecOps practices and CI/CD pipelines in real-world environments
- Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
- Proven ability to operate across engineering, product, and non-technical stakeholders
Credibility Signals
- Experience independently leading customer-facing technical discussions
- Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
- Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
- Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges
Preferred Experience
- Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
- Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
- Hands-on use of cloud platforms (AWS, Azure, or GCP)
- Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows
Why Rackner
Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.
We prioritize:
- Meaningful technical challenges
- Collaborative teams
- Opportunities to grow and take ownership
What This Role Offers You
- Work directly with teams adopting modern DevSecOps platforms in real-world environments
- Build expertise across Kubernetes, cloud, and platform ecosystems
- Operate in a role that influences customer adoption and program success—not just delivery execution
- Collaborate with experienced engineers, architects, and mission partners
- Grow into broader technical leadership or platform strategy roles
Benefits & Perks
- 401(k) with 100% match up to 6%
- Comprehensive medical, dental, and vision coverage
- Life insurance + short- and long-term disability
- Generous paid time off
- Home office and equipment support
- Covered certifications and training
- Competitive compensation and weekly pay schedule
Equal Opportunity
Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.