Senior Technical Account Manager

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As a Senior Technical Account Manager, you’ll be responsible for ensuring the commercial success of our most critical accounts through a combination of pre-sales enablement, addressing complex technical API topics before, during, and after partner integration and ensuring operational issues are addressed efficiently in collaboration with our EMEA HQ resources.

You are experienced with APIs and B2C/B2B marketplace partnership models, marketing touchpoint integrations, and the technical side of affiliate marketing. As part of the APAC team, you’ll apply your knowledge and expertise by ensuring the commercial success of existing accounts while also guiding the technical and operational onboarding of new accounts from start to finish.

This role is highly collaborative,while based in APAC as part of the regional team, the Senior Technical Account Manager is expected to work in close collaboration with the global Partner Success & Operations Team and be the the key link between the APAC region and the Berlin HQ for all operational, technical, and reporting matters.

You will provide an important APAC perspective in the development of global processes by the Partner Success & Operations Team, helping ensure that the specific requirements of the APAC region are met in our centralised reporting systems and operational processes.

Your mission

• Own the commercial success of APAC partnership accounts, especially onboarding and activation, ensuring accounts launch, scale, and renew.
• Lead Technical Pre-Sales: act as the commercial-technical lead in pre-sales, supporting APAC partner evaluations, solution design, and feasibility assessments in collaboration with Partner Success & Operations (incl. sizing and IT evaluation) pre-signature.
• Partner with Commercial/BD to unblock activation post-signing and prevent stalled or non-materialized deals.
• Master the Integration Journey:Own activation readiness for APAC accounts, ensuring partners are technically and operationally prepared to transact at launch.
• Bridge APAC and HQ: Lead APAC–Berlin HQ coordination particularly with Partner Success & Operations on market reporting alignment and centralized processes, while contributing to HQ program/process improvements (e.g., B2B CS with Care, API-based affiliate integrations, complex setups) to ensure APAC needs are represented.
• Own partner onboarding and integration for APAC with Partner Success & Operations (PSO) as the primary Berlin stakeholder—acting as the dedicated point of contact, coordinating business/ops/tech workstreams, and driving the journey from kickoff through launch, optimization, and maintenance (milestones, timelines, quality).
• Drive Operational Excellence:Troubleshoot and resolve integration and operational issues (API/feed/logs/affiliate tools), maintain clear escalation/incident tracking, file actionable bug tickets, and together with Partner Success & Operations, drive resolution cross-functionally (Partner Tech, Care, Product, Finance, Legal) as needed.
• Consult & Optimize:Use partner performance and operational data to work with Partner Success & Operations to improve partner experience, integration quality, and stability.
• Stay on top of industry, API, and affiliate ecosystem trends to continuously improve products, processes, and partner outcomes.

Your toolkit

• 7+ years of experience in technical IT account management, both pre-sales and post-sales enablement, or project management within a fast-growing company 
• Background requirement: Minimum 3 years of experience in global/regional OTA, GDS, or super app, e-commerce B2B tech partnerships, with direct ownership of commercial and/or technical integrations.
• 3+ years of hands-on experience working on technical integrations or technical account management (A quarterly B2B IT sales target experience is a strong plus).
• Strong experience in API-based integrations across the full search-to-book and loyalty flows (e.g., SSO, miles, bank, and e-wallet plug-ins), with a solid understanding of REST APIs.
• Basic understanding of web technologies (HTML, CSS, TypeScript); familiarity with Vue is a strong plus.
• Ability to analyze technical logs, troubleshoot issues, and translate problems into clear, actionable bug tickets.
• Proven experience in partner-facing roles, managing pipelines, and turning discussions into concrete actions to meet quarterly targets.
• Proven understanding of B2B travel tech distribution ecosystems and OTAs’ affiliate partnership experience is a plus.
• Experience managing multiple internal and external stakeholders and building business cases to secure resources for key initiatives.
• Excellent verbal, written, and presentation skills in English; additional North East Asian languages (Japanese, Korean, or Chinese) are a plus.
• Ability to work independently, managing projects to budget and deadline with minimal supervision.
• Entrepreneurial mindset, fast learner, proactive, and highly feedback-oriented.
• Travel Requirement: ~35% within APAC region
• Work Arrangement: Weekly fixed 3-4days in-office presence (9am-6pm) in the CBD area of Bangkok.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• Health insurance 
• Mobile phone allowance
• Maternity leave
• Paternity leave 
• Marriage Leave 
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

 

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