Senior Team Leader, Manitoba Cash Services

What is the opportunity?

This position is responsible for quality leadership & direction to the Manitoba Cash Service Centre.   Reporting to the Senior Manager Cash Services (offsite).  You would provide support for various day to day functions of a fast paced, performance driven Operations Centre.   Ensuring accuracy & efficiency to ensure Service Level agreements are met.  Accountable for the Centre's goals & strategic objectives.  Main Point of contact for the Senior Manager, to ensure that the team are engaged & performing at a high level whilst maintaining client service agreements.

**Please note: Operational Hours for this Centre are 6:00am - 5:00pm - must be available during these hours

What will you do?

• Point of contact for clients (branches & external clients) and escalations from partners (Armoured Cars, Bank of Canada, NCR and Cash Services National Office).
• Manages Centre responsibility for risk/compliance (i.e: Access Manager, DOA, Unit Administration Regulatory Guide & UFC, AML, Privacy, Fraud, Business Continuity Planning
• and testing, Expenses, Custody, Internal Audit & Audit reviews)
• Takes ownership of escalated client/service partner issues as a priority ensuring resolution at source. Works with the team to complete cause and affect analysis ensuring gaps are actioned, implemented and closed.
• Keeps up to date on all communications including changes to RBC & Cash Services PPL. Ensures timely communication & implementation to staff with check for understanding.
• Champions coaching routines, weekly check ins, career discussions, learning time. Meetings & communications to staff.
• Primary onsite contact for day to day operation and after hours alarm response protocols. We are an essential business partner, that may require after hours call out. Premise liaison between Landlord & RBC to ensure building maintenance is executed (this is sometimes required after hours).
• Lead my example. Be an advocate of change & support the team with driving change for the benefit of the business
• Be willing to be "hands on" when needed, we are responsible for shipping & receiving parcels that can be physically taxing - we stand or sit for long periods of time. Our business has hard deadlines to be met daily to avoid client impact & delays.

What do you need to succeed?

Must Have

• Strong organizational & decision-making skills.
• Excellent written and verbal communication skills.  
• Comfortable with Technology
• Effective time management skills that keep you organized and on schedule
• Strong independent decision making skills
• Ability to work well under pressure, in a fast-paced environment.  Monitor, act & react to situations that require attention & pivot quickly
• Proven abilities to lead and manage a team
• Ability to lift up to 50lbs

Job Skills

Checking for Accuracy, Independent Problem Solving, Organizational Savvy, People Leadership, Planning, Team Leadership, Time Management, Verbal Communications, Working Independently, Written Communication

Additional Job Details

MANITOBA CASH SERVICES CENTRE, 195 FORT ST:WINNIPEGWinnipegCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-162026-04-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.