We’re looking for a Systems Support Analyst to join our team, reporting to the Manager, Technology Operations. In this role, you’ll help shape how we keep trading systems stable, secure, and performing at their best, ensuring clients get a seamless and reliable experience.
You’ll fit right in if you’re curious, calm under pressure, and customer-focused, love solving technical challenges, and enjoy working with teams across functions and time zones.
• Act as the primary technical contact for clients and partners. Responsible for Daily Technical Operations including Application Management and Support for all Nasdaq provided services.
• Monitor core systems in real time and resolve software, hardware, or capacity issues.
• Support system operations including startups, shutdowns, recoveries, scheduling, and batch processing. This includes 24/7 Technical Operations and Application Support, managing Incidents for both internal and external customers, installing application updates and maintaining operational documentation and procedures.
• Troubleshoot connectivity issues across clients, exchanges, and network providers.
• Install, configure, maintain, and upgrade system hardware and software.
• Bachelor’s degree in Computer Science, Information Systems, Finance, or equivalent experience.
• 3+ years of experience in technology operations or system support.
• Strong ability to diagnose issues, execute recovery steps, and communicate clearly with technical and non‑technical partners.
• Experience supporting secure, reliable production environments.
• Comfortable with tools and concepts like Linux, networking fundamentals, scripting, and version control.
• Certifications related to system administration or operations.
• Experience with FIX connectivity, capital markets, or real‑time trading environments (Canadian Securities Course (CSC) or experience in capital markets)
• Familiarity with tools like GitLab, Docker, or similar platforms.
This position is located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $75,000 - $103,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.