About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.
PURPOSE
Implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.
Develop solution by preparing and evaluating alternative workflow solutions.
Interact with users for collecting requirements and providing technical solutions
Provide guidance for junior developers to complete tasks
Get used to the Agile development process and reach the goal of each sprint
Implement the requirements by defining and analyzing system problems, designing and testing standards and solutions.
KEY ACCOUNTABILITIES
Responsible for software development and maintenance of mission critical frontend trading systems for multiple BUs
Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan.
Review current technology and drive ways to leverage and improve productivity
Perform systems administration and daily IT operation tasks
Select the right technology solutions for building the regional end-to-end sales platform.
Provide integration solution with other systems.
Translate user requirements to functional & technical specs, lead the project team members to perform the development according to confirmed technical specs.
Carry out feasibility study of requirements and functional specs with users and other functional stakeholders.
Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.
KEY PERFORMANCE INDICATORS
Business indicators:
Assist to rollout eCommerce related project according to agreed timeline and resource
Technical indicator:
Total Tickets vs Open Tickets: Monitor the ticket churn over time
Average Handle Time: Keep your tasks timely under control
Mean Time To Repair: Analyze how fast you resolve different incidents
EXTERNAL & INTERNAL CONTACTS
FWD local IT teams (Internal)
Infra team
Network security team
Solution delivery team
FWD business owners (Internal)
Marketing team IT
External vendors (External)
DECISION MAKING
Allocate manpower and resources to meet timely deadline
Recommendations on IT solutions, design & approach for the related project implementation
QUALIFICATIONS / EXPERIENCE
University degree in Computer Science or equivalent
At least 8 years of application development experience
Strong insurance knowledge, problem solving and analytical skills
Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to multiple BUs.
KNOWLEDGE & TECHNICAL SKILLS
Experience with modern programming language, Node.js, ReactJS, Java
Experience with CI/CD pipeline from frontend build perspective.
Experience integrating with RESTful APIs
Knowledge of modern container technology, such as docker, K8s
Knowledge of modern authorization mechanisms, such as OAuth, JSON Web Token
Experience with common front-end development tools such as Webpack, NPM, etc.
Good command of spoken and written English