Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Senior Survey Workflow Designer
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We are seeking a Senior Survey Workflow Designer to lead the development of structured, user-friendly surveys that incorporate troubleshooting steps for medical devices. This individual contributor role is ideal for someone with strong technical writing skills, hands-on experience in process mapping (e.g., using Visio), and a deep understanding of medical device operations.
The successful candidate will work cross-functionally with teams such as R&D, Quality, Customer Service, and Product Management to ensure surveys are accurate, compliant, and optimized for clarity and usability. This role is pivotal in transforming complex technical information into intuitive workflows that support complaint handling, enhance customer support, and align with regulatory standards.
Your contributions will have a direct impact on product performance, operational efficiency, and the overall customer experience.
This position will be based out of our Abbott Diabetes Care in Alameda, CA and the individual will be expected to be onsite Monday-Friday.
What You’ll Work On
- Develop and maintain troubleshooting surveys for medical devices.
- Create logic diagrams (e.g., Visio) to visualize workflows.
- Collaborate with SMEs, engineering, quality, and Customer Support teams.
- Lead review sessions to validate survey content.
- Address documentation issues related to complaints, CAPAs, and integrations.
- Partner with IT to implement surveys in complaint systems.
- Optimize documentation processes and identify automation opportunities.
- Ensure compliance with regulatory and quality standards.
- Apply best practices in survey flow design and branching logic.
- Maintain version control and documentation integrity.
- Report project status and mentor junior writers.
Required Qualifications
- Bachelor’s in Technical Communication, Engineering, Life Sciences, or related field.
- 3+ years in technical writing or survey design, preferably in Medical devices and regulated industries.
- Strong ability to simplify complex concepts.
- Excellent communication and collaboration skills; able to work well in team environments and contribute positively to group dynamics.
- Exceptional writing skills, with a strong emphasis on clarity, structure, and precision.
- Excellent analytical, project management, and organizational skills.
- Knowledge of FDA, ISO, CAPA, and complaint handling processes.
- Proficiency in Visio or similar tools for creating flow diagrams and process maps.
- Proficiency in Microsoft Office.
- Proven leadership and mentoring experience.
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
Divisional Information
Medical Devices
General Medical Devices:
Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.
Diabetes
We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
The base pay for this position is
$86,700.00 – $173,300.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Medical Writing
DIVISION:
ADC Diabetes Care
LOCATION:
United States > Alameda : 2801 Harbor Bay Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf