Senior Support Engineer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond.

SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com.

Senior Support Engineer

Job Description

Role
 

The award-winning SUSE Rancher Support team has attracted top talent from across the globe and continues to grow as a distributed team steeped in open-source culture.  We are on a mission to support our customers innovate everywhere, with the power of Kubernetes and we help enterprises deliver Kubernetes-as-a-Service across any infrastructure.

The SUSE Rancher Support team is looking for smart and curious engineers to join us on this mission, where we are striving every day to raise the bar and redefine the category of open-source support. If you are someone who thrives on the challenge of investigating and solving problems across a variety of open-source technologies in the Kubernetes/CNCF universe, you will enjoy the role of SUSE Rancher Support Engineer.  It is a role in an expanding universe, where a new adventure awaits almost every day.

This role will allow to work from home or one of our offices and work with highly skilled and collaborative team. To support you at work we offer some fantastic perks: ample time off to relax and recharge, flexible working options, paid volunteer day for your favorite cause, meeting our team members in another countries, and a lots more.

The SUSE Rancher Support Engineer role is an opportunity like no other to develop a trail-blazing and specific "skills stack" that comprises Support, Consulting, Inbound Product Management, SRE, and DevOps skills. Especially, for those who might be crushing it already in a subset of these skills and are looking to expand their horizons.
 

Focus Areas

• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.
• You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Collaborate with development teams to resolve product issues and understand product goals
• Write content for knowledge base and create or maintain support tooling that is valuable to colleagues and customers
   

Preferred Experience & Skills

• Demonstrable experience with Kubernetes in either Linux or Windows environment
• Hands-on troubleshooting experience as a Support Engineer or equivalent position
• Degree-level education in Computer Science or similar experience
• Strong troubleshooting and debugging ability
• Strong skills and experience in a Linux environment
• Effective communication skills both written and verbal for customer communication and creating and maintaining technical documentation
• Demonstrable scripting experience
• Working knowledge of Terraform and Ansible
• Working knowledge of Git
• Experience with either EKS, AKS, GKE
• Familiarity with either Rancher, OpenShift, Tanzu, Docker
• Familiarity with either SalesForce, Jira
   

Personal Attributes

• A professional can-do attitude to work under pressure on time-sensitive issues in a multi-tasking environment
• A well-organized person with attention to detail
• A willingness to fail first and fast, learning from your own mistakes
• Willingness to learn
• Energetic and passionate about your work
• Open-source spirit

Job

Services

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

• Choice

• Innovation

• Trust

• Community