Noibu is the leading ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. Monitoring websites 24/7, Noibu identifies critical site errors, performance bottlenecks, and customer experience friction that block the path to purchase—tying every opportunity to its financial impact across the funnel. With full visibility into errors, performance, and site friction, ecommerce teams can act fast on what matters most—whether that means resolving issues that block conversions or uncovering new opportunities to optimize the journey. Trusted by Guess, Swarovski, Cartier, and True Religion, Noibu enables retailers to recover lost sales, prevent disruptions, and turn every improvement into measurable growth. Proudly named
Canada’s Great Place to work in 2025!
As a Senior Support Engineer at Noibu, you will be a cornerstone of our merchant support organization - owning complex technical escalations, shaping support systems and processes, and driving the quality of the customer experience. You will work directly with ecommerce merchants to resolve highly technical issues, and collaborate closely with Customer Success Managers, Solutions Engineers, to ensure merchants are getting maximum value from the platform. By partnering with product and engineering teams to close feedback loops and helping build the operational foundation that enables our support team to scale, your work will have a direct impact on customer adoption, retention, and long-term relationship health - as well as merchants’ ability to monitor and grow their ecommerce businesses