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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
THE ROLE
Marketing Cloud Customer Onboarding Specialists warmly welcome our newest Salesforce marketing cloud customers post-sale and guide them through the critical onboarding phase before implementation begins. This role is designed for experienced professionals who act as trusted advisors, ensuring customers achieve rapid time to value while building a strong foundation for long-term success across Salesforce products—particularly Marketing Cloud and the Salesforce Platform.
You will act as a trusted advisor during early customer engagements, leading strategic onboarding conversations including but not limited to - Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Personalization, Marketing Cloud Intelligence (Datorama), Marketing Cloud Growth, Advanced Editions, and Third-Party Messaging, ensuring customers are prepared for successful implementation and adoption.
RESPONSIBILITIES
Serve as a senior subject-matter expert for Salesforce marketing cloud products, with a strong focus on accelerating initial customer value.
Act as the first post-sale point of contact, providing a confident, warm, and strategic welcome into the Salesforce ecosystem.
Lead virtual 1:1 and group onboarding engagements, educating customers on how to realize business value using Salesforce Customer 360.
Apply consultative skills to uncover business objectives, use cases, and success metrics, shaping long-term customer success.
Design and deliver tailored Success Paths, outlining clear steps to meet customer goals.
Provide strategic, value-based recommendations aligned to customer industry, maturity, and growth plans.
Build strong relationships with customers and internal partners, contributing to regional and global onboarding excellence.
Actively contribute to and elevate the team’s knowledge base, best practices, and onboarding standards.
Mentor and support junior onboarding specialists as a senior team member along with participating in organisation wide workstreams.
REQUIRED EXPERIENCE
Proven success delivering customer-facing presentations and strategic onboarding engagements.
Relevant third-level degree or equivalent professional experience.
4+ years of experience helping customers achieve business outcomes through technology.
Strong ability to work independently, manage priorities, and perform effectively in a fast-paced environment.
Demonstrated application of Customer Success frameworks and methodologies.
Confidence engaging with stakeholders from Administrators to C-suite.
REQUIRED SKILLS & QUALITICATIONS
Fluency in English
Strong business acumen—ability to connect Salesforce capabilities to customer business value.
Exceptional communication and presentation skills, adaptable to varied audiences.
Proven consultative engagement experience with enterprise or mid-market customers.
Relationship-driven, personable, and customer-centric approach.
Strong technical aptitude and ability to learn new Salesforce technologies quickly.
Effective problem-solving and decision-making skills.
Comfort operating in environments of continuous change.
PREFERRED REQUIREMENTS
Salesforce Certifications (Preferred): Marketing Cloud Administrator - Marketing Cloud Email Specialist - Marketing Cloud Consultant - Salesforce Administrator - Agentforce Specialist
Hands-on experience with Salesforce Marketing Cloud and CRM platforms.
Understanding of software implementation and onboarding strategies.
Knowledge of project management principles.
Strong data literacy, including reporting and insight interpretation.
Ability to prioritize effectively under pressure.
Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).
NOTE: By applying to the Sr Success Guide posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.