Senior Specialist, Time Processing

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Senior Specialist, Time Processing ensures accurate and timely processing of timecard data for pay and billing across multiple systems. This role is critical in meeting service-level agreements (SLAs), resolving unbilled revenue issues, and supporting all business lines in a high-volume, deadline-driven environment.

Job Responsibilities

• Welcomes new facility clients to establish point-of-contact and facilitate the onboarding process to educate on AMN Business Services processes (billing, payroll, customer support, etc.).
• Delivers AMN’s Service to clients and internal customers, to negotiate or discuss complex issues.
• Interpret and input timecard data into multiple systems for payroll and billing within strict deadlines.
• Monitor and resolve unbilled revenue issues; research discrepancies such as timecard fraud and implement resolutions.
• Manage Salesforce cases and participate in implementation and client meetings to ensure smooth onboarding and process alignment.
• Communicate daily with facility clients to confirm hours worked and expedite payroll/billing processes, including verbal timecards.
• Serve as the first point of escalation for critical business needs and ensure timely resolution of cases with root cause analysis.
• Maintain accurate, high-efficiency account management and take ownership of complex client accounts.
• Support department through volume management and special projects; assist in training new team members.
• Identify and recommend process improvements to enhance customer experience and revenue capture.
• Collaborate cross-functionally and maintain strong internal partnerships to meet SLAs and organizational goals.

Key Skills & Competencies

• Salesforce, ShiftWise, Medefis, Fieldglass, and other VMS platforms | Preferred 
• Proficient in Excel.
• Strong time management and organizational skills
• Effective communication and cross-functional collaboration
• Problem-solving and adaptability in high-pressure environments
• Ability to work independently and escalate when necessary
• Team-oriented with a proactive, ‘go-getter’ mindset

Qualifications

Education & Experience:

• Associate’s Degree plus 5–7 years of experience OR High School Diploma/GED plus 7–9 years of experience
• Data entry and accuracy in high-volume environments
• Customer service experience with strong relationship-building skills

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$24.75 - $29.25 Hourly

Final pay rate is dependent on experience, training, education, and location.