Senior Specialist, Sales Support – Canada, Toronto (Remote)

Senior Specialist, Sales Support – Canada, Toronto (Remote)

Does the prospect of working in a global organization in the fight against money laundering motivate you? Are you ready to play a vital role in helping billions of people and businesses to enjoy secure, reliable financial services? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Specialist, Sales Support.

Western Union powers your pursuit. 

The Sales Support Specialist is responsible for providing high-quality administrative and operational support to the assigned regional sales team. This role plays a key part in ensuring the smooth execution of sales processes, effective agent lifecycle management, and timely delivery of data and insights that drive regional business performance.

Role Responsibilities

• Support the Regional Sales team with back-office administration, account management, contract renewals, and agent interactions.
• Assist with sales pipeline updates, maintain sales scorecards, prepare and process contract documentation, and coordinate banking and payment setups for new and existing agents.
• Support the end-to-end lifecycle of Western Union, Vigo, and OV agents — including lead tracking and classification, pipeline management, agent enrollment and setup, activation, ongoing support, ownership changes, and agent deletions.
• Manage and resolve day-to-day operational queries from both Sales and Agents, ensuring timely and accurate responses.
• Assist in tracking and analyzing regional sales performance, consolidating data from multiple sources, and helping prepare insights and reports for management.
• Ensure that sales processes, agent administration, and data management activities are completed accurately and on time.
• Identify, analyze, and resolve issues that arise in day-to-day sales operations and agent support activities.
• Contribute to the coordination and monitoring of regional sales initiatives.

Role Requirements

• Bachelor’s degree preferred.
• 2–4 years of experience in a sales support, operations, or administrative role within financial services, payments, or another fast-paced, customer-focused industry.
• 2+ years’ experience working with data including reporting and analysis.
• 2+ years’ experience with project management, business process, and sales operations.
• 1+ year of experience with PowerBI and Intermediate/Advanced proficiency is required.
• Advanced proficiency with Excel including pivot tables and vlookups is required.
• 1+ year Salesforce.com is preferable.
• Familiarity with CRM platforms, contract and account management tools, and reporting systems used to track pipeline activity, agent performance, and sales results.
• Strong attention to detail, problem solving, effective prioritization, and proactive collaboration across teams and functions.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $65,000.00 - 85,000.00 CAD Annual per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Canada specific benefits include:

• Healthcare, Dental and Visioncare 
• Teladoc medical Exerts 
• Lumino Health Virtual Care 
• Employee Term Life and AD&D Insurance 
• Basic Critical Illness Insurance 
• Short & Long Term Disability 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

06-01-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.