Senior Specialist, Office Services

The Senior Specialist, Office Services is responsible for end‑to‑end lease administration and vendor payment operations: interpret and manage lease agreements, drive compliant onboarding in Ivalua, ensure timely/accurate invoicing and payments, track renewals/terminations in TM Tracker, and support favorable negotiations while identifying and mitigating risks.

Position Responsibilities:

• Review lease agreements to understand all terms, conditions, and obligation
• Identify key elements such as lease duration, renewal options, payment terms, maintenance responsibilities, and termination clauses
• Ensure and verify the term and lease agreements comply with legal and financial capabilities
• Assist in negotiating lease terms to secure favorable conditions for the company
• Identify potential risks associated with agreements
• Use a TM Tracker tool to provide timely notifications for renewals or terminations
• Ensure to register a new onboard vendor within our condition and complaint via Ivalua system
• Ensure/verify all invoices are approved by appropriate department are accurate and match the terms agreed
• Schedule payments to landlords or service providers according to agreed payment terms
• Communicate with vendors regarding payment status and address any payment related issues promptly

Required Qualifications:

• Degree in Business, Finance, Real Estate, Supply Chain, or related discipline (or equivalent experience).
• 2–4 years in lease administration, contracts management, AP operations, or procurement/vendor management.
• Proficiency in MS Excel and document management.

Preferred Qualifications:

• Detail orientation & compliance mindset—error‑free interpretation and data entry.
• Commercial acumen—ability to spot unfavorable terms and propose alternatives.
• Stakeholder management—cross‑functional coordination (Legal, Finance, FP&A, Facilities, AP).
• Vendor communication—clear, courteous, and solutions‑oriented.
• Prioritization & time management—managing multiple renewals and payment cycles.
• Analytical skills—reconciliation, variance/root‑cause analysis.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

In Office