Senior Specialist, IT Training & Document Management

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

This role will deliver training material and procedural documentation for IT related processes, initiatives and lifecycle management with a focus on computer systems validation (CSV), within Information Technology through engagement with stakeholders throughout IT at the BMS Hyderabad site. This position is critical in supporting the IT procedural document process established to manage the development, review, approval, training design and retirement of procedural documents applicable in the regulated and non-regulated IT space. In addition, this role will collaborate with the SLC and CSV process teams to deliver training and coaching to Computer Systems Validation and Testing teams.

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.  We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.    

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

• Develops and delivers training material, in the form of e-Learnings or Read and Understand courses and curriculums.
• Provides oversight of BMS Global IT Procedural Documents and associated training.
• Supports integration efforts for heritage IT Procedural Documents as necessary.
• Provides subject matter expertise for training and document management to represent delivery needs for tools, including supported modules within BMS ServiceNow.
• Develop metrics and reports for IT procedural documentation and training, for BMS ITLT, executives and stakeholders within IT, including suppliers working on behalf of BMS IT.
• Manages the development and continuing maintenance of the BMS IT Procedural Document portal.
• Provide mentorship to junior team members. Represents team on program or project teams
• Lead training workshops in CSV for validation leads and provide coaching for CSV teams in the application of regulations, CSV procedural documents, templates, and tools.
• Maintain awareness of Culture of Excellence across BMS.

Qualifications & Experience

• Bachelor’s in information technology, Quality or Science or equivalent experience.
• 4-6 years of experience in Information Technology, training and/or document management
• Experience leveraging ServiceNow, document management and training delivery technologies (e.g., Articulate)
• Prefer Pharma and/or biotech experience in a training or document management role.
• Ability to make decisions while understanding the role of document and training management within the broader IT organization.
• Applies a continuous improvement mindset in enhancing efficiency, quality and effectiveness.
• Demonstrates understanding of performance metrics driving team goals. Applies knowledge of external environment and implications on team goals and strategies.
• Able to review multiple factors of data and can effectively organize information to compare and assess short and long-term implications. Can create a well-developed recommendation and sound actions.
• Demonstrated ability to effectively communicate to a diverse audience at multiple levels across the organization.
• Demonstrated ability to influence, collaborate, and communicate directly with stakeholders.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.