Senior Specialist

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The incumbent is responsible for leading a team of data processing professionals to achieve all business objectives effectively. Their duties include supervising team operations, ensuring all customer services comply with relevant rules and regulations, and acting as the primary liaison for customers. Additionally, they are tasked with monitoring resource allocation, evaluating team performance, and providing timely coaching and guidance to team members to foster growth and ensure optimal results.

• Verify data capture and policy inquiry results accurately while ensuring service standards are met.
• Conduct UATs for system enhancements and new product development.
• Lead operational teams to fulfill service agreements and drive a culture of excellence, embedding company values in team dynamics.
• Collaborate with departments to enhance cooperation, identify improvements, and ensure deliverables are effectively planned and executed to achieve business goals.
• Coordinate operational meetings and maintain strong customer relationships to drive ongoing success.
• Assist the Manager in defining and communicating clear objectives, priorities, and performance expectations.
• Provide productive feedback and coaching while assigning tasks to support staff growth and development.
• Identify potential leaders and build a talent pipeline for sustained organizational success.
• Delegate responsibilities effectively, empowering subordinates to take ownership and contribute meaningfully.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.