Job Title:
Senior Solution Architect-Customer Experience - CX Solutioning-Replacement
Job Description
The Solution Architect position is a pre-sales role that is responsible for solutioning the professional services work required to create contact center automation solutions for clients. This role also acts as a consultant who performs in-depth discovery/due diligence sessions to uncover end user needs, automation opportunities, business case creation/justification, proposals, and ultimately content creation for contracts.
Essential Functions/Core Responsibilities
- Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer, through participation in detailed discussions with clients, RFP/RFI documentation and/or other solution requests
- Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution
- Develops the solution approach along with the related estimated timeline, ROI models and presentation materials
- Proactively identifies and resolves issues affecting the solution, timeline, and resources
- Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals
- Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives
- Contributes to content for the creation of the scope of work document.
- Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement, as needed
- Attends site visits in a variety of locations with Sales Rep and other key members
- Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution
- Assists Sales Rep in gather the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc.
- Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging
Candidate Profile
- Bachelor's Degree or 8+ year’s related experience in one or more of the following areas: Consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing
- Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills (excel, power point, word, visio)
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Strong customer service disposition and sense of professionalism
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen
- Demonstrated ability to comprehend, analyze, and interpret
The base salary range for this position is $110000- $160000 a year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The deadline to apply for this position is 12/15/2025. We accept applications for this position on an ongoing basis.
Location:
USA, TX, Work-at-Home
Language Requirements:
English
Time Type:
Full time2026-01-30
Benefits:
For Regular and Temporary Employees: Annual bonus based on company performance; healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
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