Senior Software Engineer - DNS Operations

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

Salesforce’s DNS team seeks a Senior Engineer to join the DNS Operations team.  This team is responsible for 24x7 support of the Salesforce public cloud environments.  As a member of the DNS Operations team, you will be responsible for incident management on all aspects of the production DNS solution, including performing break/fix and proactive maintenance to resolve outages and minimize the potential for future impact.  This includes building, upgrading, and decommissioning public cloud environments.  You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis is completed on all the customer-impacting problems.

Salesforce hosts web services and applications written by thousands of internal developers and tens of thousands of customers to provide the largest business automation cloud on the planet.  The compute infrastructure is evolving to fully embrace lights-out operations, single-click deploy to tens of thousands of nodes, and services that self-heal and self-optimize.

Salesforce is building out our compute infrastructure team to reinvigorate the way we deliver, deploy, operate, secure, monitor, and repair our data centers and the code that runs across them - at consumer web scale.  We are looking to add experienced distributed systems engineers who can step up and own big chunks of that vision.

Responsibilities:

• Develop software services to manage DNS, DHCP, IP Allocation Management infrastructure in a distributed systems environment

• Write clean, reusable, testable REST APIs in an agile environment

• Work closely with a cross functional team of software developers, network engineers and system engineers to define the tools, processes and implementation to support agile software development

• Support management of the team’s technical infrastructure (e.g., repository, build system, testing system) 

• Participate in on-call rotation to support the team's live site services

• Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code.

• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale.

• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.

• Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance

• Perform other duties as assigned

Required Qualifications:

• Minimum of 5 years object-oriented coding experience in Go/Python. 

• Experience developing, using, and maintaining REST services and clients.

• General understanding on the functions and management of network services including DNS, DHCP and IPAM.

• Working experience with source code management, testing frameworks, code packaging, and build/release processes

• Working experience in Linux OS environments

• Excellent communication skills, both written and verbal

• Strong troubleshooting skills, especially in a complex application stack

• A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty.

• Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows

• Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready

• A related technical degree required

Preferred Qualifications:

• Experience building and maintaining continuous integration tests. Jenkins and Puppet experience

• Experience using Infoblox devices and WAPI interface

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.