Senior Site Reliability Engineer I

Role Definition

This is a developed professional level role for an SRE. Individuals are responsible for challenging reliability and toil reduction projects. At this level, SREs have hands-on experience across most SRE practices. They have a good understanding of how to observe distributed systems and their dependencies, and how to automate recovery to protect service levels. SREs are on-call and assist others during incidents. They contribute to process improvements through experience and knowledge.  Individuals in this role provide informal guidance to junior staff. 

 

Scope and Key Responsibilities

• Creates monitoring queries and establishes service level baselines

• Supports senior engineers during incidents

• Makes contributions during post-mortems and RCAs

• Participates in disaster recovery tests

• Implements automation and executes code in production environments

• Contributes to SRE knowledge documentation

 

Functional Competencies/Technical Skills:

 

Design for Reliability

• Can support architecture and senior engineers in the creation of infrastructure topology drawings and deployment workflows.

• Can carry out the testing of availability, reliability, and recoverability in non-production environments.

• Able to benchmark and document test performance results to support production readiness reviews.

• Has advanced hands-on experience of DevOps practices including monitoring, virtual networks, cloud storage, containers and orchestration, CI/CD, configuration management, and securing cloud applications.

 

Disaster Recovery

• Capable of participating on-call to assist in the recovery of Major Incidents (for production environments).

• Can test system and component failover within and between geographic regions (for production environments).

• Able to automate the recovery of systems and components using Infrastructure-as-Code and Configuration Management scripts.

 

Incident Management

• Has the ability to create and/or present RCAs including the executive summary, timeline, detailed impact statement, follow-on actions, and residual risks.

• Can lead scenario modelling exercises and the creation of workflows which are triggered by a breach of SLO.

• Able to participate on the on-call rotation and provide on-call support for other SRE engineers.

• Can write advanced automation scripts for incident response including failovers and rollbacks.

 

Reliability Culture

• Can contribute to SRE knowledge base articles and training material.

• Able to analyze toil by looking at ticket trends and can make recommendation for the team on focus areas.

• Can independently work on small toil elimination projects.

 

Observability

• Has a deep technical understanding of observability techniques across the full stack and can bring clarity to complex incidents or performance issues.

• Able to create templated observability dashboards and configuration using code so that others can implement quickly for their products.

• Can influence the setting of appropriate SLOs and Error Budgets.

 

Platforms and Automation

• Can work within or manage a cross-functional team in support of migrating applications to standard platforms.

• Gives direction and consultancy to others when implementing new Paved Road features or Platforms.

• Can analyze and make recommendations to improve the SDLC and CI/CD processes.

• Able to create actionable reports on the operational health and lifecycle of platform and product components.

 

Technical Skills

• Azure (AKS, etc)

• Terraform

• GitHub

• CI/CD

• Java debugging

• Helm charts

• JFrog

• ELK

• Akeyless or Vault

• Others as assigned

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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