*Candidates residing within a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.*
We are seeking a Senior ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction. Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring. Required qualifications include deep ServiceNow development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant ServiceNow certifications (CSA and CAD preferred).
Basic Required Qualifications
Must be able to obtain a Public Trust clearance.
7+ years of software development experience
4+ years of experience implementing ServiceNow solutions
3+ years' experience in CSM or ITSM with deployed Custom Application Development
Must be able to obtain and maintain a Public Trust clearance.
US Citizenship is required (required by the federal government for this position).
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.
Desired Skills
5+ years' experience troubleshooting and resolving technical issues related to ServiceNow implementations.
3+ year experience scripting beyond basic ServiceNow scripts
3+ year experience in Agile Scrum
Active FCC or GSA government clearance
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong technical skills, including workflow configuration, and business rule development.
Certified in one or more additional mainline certifications, with preference for
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator
Certified Implementation Specialist – Human Resources
Certified Implementation Specialist – Customer Service Management
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Software Asset Management
Certified Implementation Specialist – Project Portfolio Management
Strong technical skills in developing integrations for ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$108,006.00 - $183,610.00DC Remote Office (DC99)