Senior Service Sales Engineer

Senior Service Sales Engineer

Responsibilities / Tasks

• Conduct schedule customer visits and sales calls for enquiry generation, customer interaction, market evaluation, Service product promotion.
• Maintain and develop close relationship with key customers.
• Ensure timely submission of quotation/tenders (including technical data, scope matrix and KPIs) as per the commitments set forth by the sales team to the customer, both for liquid and powder project enquiries.  
• Ensure accuracy of cost estimation with a variance of ± 2% of the budgeted transfer price shared to project.    
• Build relationship and ensure close coordination with concerned CoC (Centre of Competence) and various internal departments of E&I, Automation, Plant Engineering etc.  
• Conducting plant audit for existing setup before submitting offer to customer.
• Derive competitive estimation model of service projects and ensuring required profit margins and lead time,
• Prepare enquiry specification and evaluate vendor offer in line with the customer requirement. 
• Provide support to GEA legal team on contracts.
• Participate in technical and commercial customer meetings required for project closure.
• Manage post order activities and ensure on-time submission of documents required to release down-payment from the customer.  
• Resolving any problems with the team, plans and budget to ensure that the project flows smoothly.
• Maintaining HSE Standards & all Compliance Driven policies.
• Promoting standardized solutions in accordance with customer requirement.

• Increase the hit ratio by providing tailor made solutions to customers pain points and prompt response.

• Prompt data Management to identify and understand the enquiry and find solution in a shorter period.
• Representing Pre and post order meetings.
• Interdepartmental communication to minimize gaps.
• Communication with vendors and sub vendors right from pre order stage to reduce delivery period, competitive costing.
• Acts independently in day to day running of ongoing pre order projects.
• Implements industrial practices and standards.
• Works to identify solutions to complex problems.
• Actively involved with Process and project engineering during the build process to ensure design intent has been met.

Your Profile / Qualifications

B.E./ B Tech Chemical / Dairy Technologist/ Engineering with 5 - 8 years of experience

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