McBride

Senior Service Operator

Middleton - Manchester Full time

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

To lead a warehouse services  team in order to maximise the control of: Safety, Quality, and Efficiency, through people and effective communication, to ensure the efficient movement of raw materials and finished goods within production areas.

 Maximise Safety                                            

  • Actively contribute to safety reviews.
  • Raise  near miss and incident reports and review required actions
  • Comply with RMB safety policies and procedures.
     

Maximise Quality / Service

  • Adopt a “right first time” approach to working practices
  • Ensure that housekeeping and hygiene standards are maintained at a high level.
     

Maximise Efficiency

  • Optimise efficiency of staff , trucks and live rack by ensuring stock moving in and out of the warehouse and Blowmould areas
     

Minimise Costs

  • Encourage/contribute to cost saving initiatives.
     

Maximise People Contribution

  • Adopt a High Profile on Shop Floor
  • Ensure that all HR procedures such as RTW are carried out as required.
  • Provide and encourage an atmosphere of involvement.
  • Ensure that Personal Development Reviews  are carried out as required and in an effective manner
  • Encourage the future development of warehouse staff
     

Maximise Communication

  • Communicate relevant information to team members via briefing and training sessions on a regular basis.
  • Provide feedback from customer visits/audits.
     

Safety                                            

  • Ensure safety is first and foremost in every activity.
  • Work and promote compliance to procedure.
  • Comply with RMB safety policies and procedures.
  • Discipline and eliminate any and all unsafe practices.
  • Control and regulate the use of Banksmen and all work based transport-related procedures.
  • Implement and monitor any and all procedural changes.
     

Quality and Service

  • Work and promote compliance to procedure.
  • Actively contribute to quality checks and procedural review.
  • Ensure that routine quality and safety inspections are correctly carried out.
  • Builds effective relationships with people at all levels, while motivating and energising others.
     

Leadership

  • Provides vision and direction, inspires others to follow.  Takes responsibility for involving,
     

Commitment to self-development

  • Is not limited by previous experience and engages actively in improvement activities.
     

Leading Change

  • Plans for and successfully introduces change leading to improvements.
     

Drive and self-motivation

  • Achieves success with others, consistently operates as an example for others.

Meeting customer needs

  • Understands the importance of identifying and meeting the needs of external and internal customers.
     

Building customer focus

  • Works consistently to achieve customer focus and improve service standards within the team.
     

Performance focus

  • Uses resources effectively, with a clear focus on critical tasks and the achievement of objectives.
     

Decision-making  

  • Analyses situations, makes sound judgements and takes appropriate decisions.
     

Company/Department Strategy and Plans

  • Understands his/her departmental plans, objectives and values in detail, how they fit with those of other departments and the inter-dependencies.
  • Guides and monitors the team’s performance taking actions and decisions to ensure work is constantly aligned to the departmental goals. 
  • Takes reasonable risks to overcome problems considering the impact of actions on own and other parts of the business.
  • Communicates the plans, objectives and values to team members and ensures each person understands how they can contribute to the achievement of them.
     

Commercial Awareness

  • Has an understanding of what drives cost within own area, an appreciation of the factors which influence profit, and use that understanding to achieve cost and service KPI’s.
  • Strives to reduce costs within own area wherever possible without comprising on quality or service.
  • Monitors performance KPI’s and communicates them to team members to secure involvement for continuous improvements and cost reduction.
     

Policies, Procedures and Standards

  • Knows when and to whom to refer to for specialist advice.
     

Customer Service

  • Works with customers on a day to day basis to improve the service provided to them.
  • Has a good understanding of customer requirements and seeks to meet or exceed them.
  • Monitors the standards of service through KPI’s communicating results to team members on a regular basis.
  • Takes personal responsibility for ensuring service related problems for his/her area are corrected referring them to the appropriate person if action outside his/her own remit is required.
     

Health, Safety and Environment

  • Develops a basic understanding of the Robert McBride Ltd. Health, Safety and Environmental Policies. Completes handbook within 12 months.
  • Ensures procedures and safety and environmental performance standards are adhered to and maintained.
  • Report all major instances of quality and service failure.
  • Drive and commitment to hygienic working practices audits and checks.
  • Implement and monitor any and all procedural changes.
     

Efficiency

  • Ensure that the workload in each area is kept constant and within the correct boundaries to promote and ensure the greatest efficiency.
  • Constantly monitor work areas to ensure continuous effective working.

Cost

  • Promote and manage cost saving initiatives.

People Contribution

  • Assume a very visible and approachable shop floor position.
  • Promote and encourage an atmosphere of involvement, ownership, transparency and personnel responsibility through regular briefings
  • Manage and control holidays and absence to ensure minimal impact.
  • Build a “next in command” structure through training and involvement.
  • Promote very clear lines of procedure and responsibilities.

Communication

  • Communicate and engage all team members via briefings
  • Conduct all communication openly and with transparency and ensure all team members are updated.
  • Monitors Filling and Blowmould plans to ensure objectives are met
  • Monitor stock aging and usage to maintain flow of stock through Live Rack.
  • Liaise with internal and external customers to maintain customer service.
  • Return unused components to stock ensuring accuracy of records
  • Manage Live Rack and Dan Palletisers/wrappers
  • Liaise with Logistex to manage any operational issues with Live Rack
  • Effectively allocates the stock to production.
  • Manages the time schedules of the internal stock movements from storage
  • Is able to manage resources to execute the daily/weekly tasks.
  • Can effectively conduct audits and reconcile any discrepancies.
     

Communication

  • Communicates at all levels clearly, listens and involves others in direction and goal setting.

Team Building

  • Ensures that any employee failing to comply with relevant standards is dealt with in accordance with the RMB General Safety Notice procedure Ch3: 30-31 as appropriate.
  • Ensures the effective communication of safety and environmental related matters between departments, across the shift system and within the department.
  • Sets a personal example.
  • Ensures that only trained and authorised personnel are permitted to undertake any task/operation.  With the exception of a trainee under supervision.
  • Ensure adequate licences are held for FLT’s and manage refresher training in line with company policy.
     

Quality

  • Treats quality as a key part of their work on a daily basis and supports initiatives or changes in process as they arise.
  • Has a strong understanding of the tasks required to comply with local quality instructions and ensures they are adhered to rigidly.
  • Takes personal responsibility for corrective actions / non-conformances in their area. Seeks assistance and raises awareness if they perceive there are potential compliance issues in their area.
  • Contributes to diagnostic and continuous improvement exercises, by sharing information or undertaking work as part of improvement teams.
  • Communicates improvements, and guides, monitors team members in their completion of quality based tasks.
     

Systems

  • Has a through knowledge of the SAP transactions and processes and Logistex software
  • Able to interrogate and investigate inventory accuracy and discrepancies.
     

Continuous Improvement

  • Knowledge of suitable processes and skills application.
  • Participates in continuous improvement activities.

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