Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.
Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp.
In this key role you will work on client site in Singapore to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!
Tasks and Responsibilities
- You will be the key contact for our clients regarding production support and help manage the relationship.
- Establish and maintain a network at several levels at the client incl. management and be regarded as a trusted advisor by the client to foster a mutually beneficial long-term partnership
- Analyse problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics independently to provide convincing and timely solutions to our client within agreed SLAs
- Advise and service our client users independently on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way
- Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client
- Act as a coach or mentor and review work of others. Influence others regarding general practices and procedures within own field
- You will be required to work onsite. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.
Your qualifications
- A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical
- Minimum 3 years’ experience within asset management, funds management or custodian.
- Experience in the operation and support of front-to-back investment management solutions
- You are good at working on & prioritizing multiple tasks at the same time.
- Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
- Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)