About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

As a Senior Security Operations Analyst you will lead SOC operations by managing complex security incidents, optimizing tooling, and enhancing detection and response capabilities. This role ensures proactive risk management, drives process improvements, and collaborates with cross-functional stakeholders to protect organizational assets. This role also participates in on-call rotation to ensure timely response to security incidents outside of normal business hours.

Key Responsibilities:

Lead end-to-end incident response activities, including triage, investigation, remediation, and post-incident reporting. Coordinate with Product, Engineering, Legal, Communications, and other stakeholders.
Actively monitor and respond to security alerts from SIEM, EDR, CNAP, and other platforms, validating and escalating true positives.
Analyze alerts and incidents to identify tuning opportunities, reduce false positives, and improve SOC efficiency.
Oversee change management processes, reviewing and approving critical changes (firewall ACLs, system configurations) to mitigate security risk.
Manage and optimize security platforms, including EDR, Web Filtering, CSPM, and vulnerability scanning, ensuring policies and profiles are maintained.
Configure and run network and endpoint vulnerability scans, collaborating closely with technical teams to remediate risks through patching and configuration changes.
Contribute to security tooling policies, process improvements, and defense control maturity to strengthen the organization’s security posture.
Evaluate the suitability of existing and new security tools to enhance threat detection and response capabilities.
Mentor and provide guidance to junior and mid-level analysts, supporting professional growth within the SOC.
Maintain comprehensive documentation and reports for compliance, audits, and internal review.

Qualifications:

5+ years of experience in security operations, SOC, or incident response, including leading incident handling.
Expertise in SIEM, EDR, CSPM, vulnerability scanning, and web filtering solutions.
Deep knowledge of firewall, network, and critical system change management processes.
Proven experience developing and tuning SIEM use cases and detection rules.
Strong analytical, problem-solving, and communication skills for cross-functional collaboration.
Security certifications (e.g., CISSP, GCIH, GCIA, or equivalent) strongly preferred.

#LI-Hybrid

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Senior Security Operations Analyst

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