Job Description
What is the Opportunity?
As a member of the Global Distribution Product Management team, RBC Global Asset Management (RBC GAM), the Senior Salesforce Administrator role will be integral for helping build a better Salesforce product that supports the Institutional, Retail and other GAM business lines and in various projects and systems work. The successful candidate will lead our GAM Salesforce platforms health, maintenance, best practices and enhancements, and understand the technical architecture and database design as well as business needs. In depth knowledge and expertise with Salesforce platforms including Financial Services Cloud, Sales & Service Cloud, as well as other distribution tools that integrate with these products is key. For more information, please visit: https://www.rbcgam.com/en/
What will you do?
- Work with Salesforce as well as other applications and systems integrating with Salesforce, with an understanding of configuration and data migration through environments and testing.
- Develop customized solutions within the Salesforce platform to support critical business functions and meet business objectives, requirements and strategic goals
- Lead application design by collaborating with internal/external teams, product owners and stakeholders to understand needs and optimization of existing capabilities on the platform.
- Utilize your Salesforce platform knowledge to build seamless automations, configurations, and improved user experience.
- Work closely with the manager on governance, operational procedures, change management and best practices.
- Lead the product-release plans and set expectations for delivery of new functionalities
- Serve as the product ambassador internally and externally, sharing knowledge related to the product
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
- Lead vendor selection/management work for solutions that integrate with Salesforce that support business initiatives and strategy
- Collaborate with the software development, operations and infrastructure teams in identifying options for potential solutions, evaluating the technical and business suitability of each option, participate in priority assessment, feasibility and impact of change or implementation.
- Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close. Resolves conflicts/issues of medium complexity and escalates others as appropriate.
- Actively participate in standups, sprints and other meetings and ensure assigned tasks are completed on time to support project deliverables.
What do you need to succeed?
Must Have
- Undergraduate degree, or post-secondary education preferably in information technology or computer science.
- 10+ years’ Salesforce Admin experience with deep expertise in Financial Services Cloud, Sales & Service Cloud.
- Proven ability to translate complex business requirements into scalable technical solutions and architectural designs.
- Minimum Salesforce Certifications - Salesforce Advanced Admin, Salesforce Platform App Builder, and Salesforce Platform Developer 1 certifications and FSC Accredited.
- Advanced proficiency in Salesforce capabilities, including:
- Data Integrity: Building complex advanced formulas, validation rules, and approval process.
- User Interface: Designing lightning pages, dynamic forms, and record types.
- Security: Managing roles, profiles, permission sets, and sharing settings.
- Automations: Expert-level knowledge of Salesforce Flows (record-triggered, screen, and scheduled flows) and high-level understanding of Apex and lightning web components.
- Data Management: Data loader, SOQL, SOSL, de-duplication.
- Expert level knowledge on Salesforce Connected apps, Oauth protocols, SAML SSO, and Shield encryption.
- Experience owning the technical debt and overall health of a Salesforce org, including providing timely BAU support and bug fixes.
- Experience or willing to learn modern DevOPS and release management techniques utilizing Gearset, VSCode, and Github.
- In-depth knowledge of agile process and principles
- Outstanding communication, presentation, and leadership skills
- Keen attention to detail, ability to manage competing deadlines, ability to work independently and within a team, and excellent organizational skills
- Proficient in MS Office, including advanced Excel skills
Nice to Have
- Experience in financial services industry specifically Wealth management or Asset Management.
- Experience with Jira and applicable work management technology and tools
- Experience with OWN, CRM analytics and OmniStudio.
- Experience with other Salesforce integrations and technologies including Salesforce Marketing Cloud, Outlook Integration, Seismic, Calendar Integration, etc.
- Experience working with different Business groups to understand their current processes and recommend designs/architecture using the Salesforce platform to help improve efficiencies and have collaborated with other team members and developers to build a scalable solution using Salesforce.
What’s in it for you?
We thrive on being challenged to do our best, to be progressive thinkers and keep growing, and to work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- fits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A comprehensive Total Rewards Program including bonuses and flexible benefits take on progressively greater accountabilities
- Opportunities to building close relationships with clients
Job Skills
Agile Methodology, Building Architecture, Business Needs, Business Requirements, Collaboration, Configuration Management (CM), Critical Thinking, Customer Service, Database Backup, Decision Making, Design, Detail-Oriented, Information Security, IT Service Management (ITSM), IT Standards, Product Management, Resource Management, Salesforce (Software), Technical Solutions, User Experience (UX)
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-01-14
Application Deadline:
2026-01-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$90,000.00 - $140,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.