Senior Salesforce Administrator

As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.

Job Description:

You will be administrating the Salesforce implementation to support a global user base 

• Offer L2 support for the Salesforce platform

• Support user queries and Training about new functionalities launched every month by development team. 

• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.

• Manage the data migrations and data loading request for Salesforce. 

• Support of the Salesforce integration with other applications and downstream systems

• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.

• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.

• Stay up to date with new Salesforce releases and evaluate new features for implementation.

• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.

• Establishing best practices, maintaining documentation, and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working!

Requirements

• 5+ years of experience as a Salesforce Administrator

• Experience working within a large, global organisation is preferred.

• Driven to succeed with the ability to creatively problem solve.

• Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.

• Strong analytical, planning, and organisational skills.

• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.

• Positive, empathetic, and professional manner.

• Certified Salesforce Administrator.

• Experience with Lightning and Salesforce App development.

• Experience with creation and management of Flows.

• Sales Cloud certification is essential.

• Desirable to have ITIL Foundation certificate or experience.
   

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent