Senior Sales Manager – After Sales

Title: Senior Sales Manager - After Sales

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities: 

• Identify and manage after sales sales business opportunities for Direct Rail End Customers and Distributors/Dealers serving Rail Customers primarily Latin America and secondarily North America.
• Provide responsive assistance to coordinate and support Direct Rail End Customers and Distributors/Dealers serving Rail Customers on requests for service sales product information and quality concerns
• Contact, advise and quote Direct Rail End Customers and Distributors/Dealers in prospecting for new sales representing after sales product lines
• Promote Direct Rail End Customer and Distributor/Dealer training with regards to after sales parts topics, systems, products, programs and promotions.
• Ensure that parts inventory and training levels are sufficient (ex. at Distributors/Dealers) to provide quality sales and after sales support
• Identify new business opportunities for mtu after sales products, develop and execute proposals, quotes and follow through to make the sale
• Collect forecasts and develop business cases for future mtu after sales products and services
• Track and report on industry trends, business conditions and account status to develop future products and sales
• Identify and resolve customer concerns and complaints in a timely and satisfactory manner
• Oversee and investigate policy matters in the field using a fair and equitable perspective thereby creating goodwill and future sales
• Monitor, implement and evaluate mtu's procedures, policies and agreements to increase customer awareness and compliance
• Prepare and present professional presentations to customers, management and staff
• Maintain knowledge of mtu products, applications, after sales systems, procedures and policies
• Attend trade shows and events and reports activities
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls-Royce Code of Conduct.
• Perform special projects as required

Basic Requirements: 

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor’s degree in Engineering or Business Management and 5 years of applicable experience in support, sales or parts-marketing within after-sales or 9 years of experience in service support, sales or parts marketing within after sales
• Ability and willingness to travel domestic and international on short notice, up to 75% of the time

Preferred Qualifications:

• Excellent knowledge of principles and processes for providing customer services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent oral and written communication skills
• Excellent language skills in English and Spanish
• Excellent interpersonal skills
• Excellent organizational, planning and follow up skills
• Excellent analytical ability to handle very complex issues
• Strong leadership/negotiation skills
• Strong self-starter with the ability to work extended periods without direct supervision
• Strong problem solving skills and ability to make decision on their own
• Strong knowledge of the practical application of systems to analyze and report on stock levels, new parts orders,    shipments, and sales of after sales products
• Proficient with MS Office Suite
• Knowledge of mtu organization (products, policies & procedures)
• Knowledge of SAP operating system

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. 

Sales14 Jan 2026; 00:01$121,524 - $197,476-AnnuallyNovi, Michigan

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.