The Senior Sales & Engagement Manager is responsible for driving revenue growth while enhancing client relationships and overall guest engagement within premium hospitality spaces. This role leads sales strategy, manages key accounts, and ensures a high-touch, personalized experience for clients from initial inquiry through event execution and renewal.
Key Responsibilities
Sales Strategy & Revenue Growth
- Develop and execute sales strategies to drive premium revenue across suites, catering, and special events
- Identify new business opportunities, upsell opportunities, and revenue streams within existing accounts
- Manage the full sales cycle from prospecting and proposal development to closing and post-event follow-up
- Consistently meet or exceed sales goals and revenue targets
Client Relationship Management
- Serve as the primary point of contact for premium clients, suite holders, and VIP stakeholders
- Build and maintain long-term relationships to drive retention and renewals
- Conduct regular outreach, including pre-event planning and post-event follow-ups
- Anticipate client needs and deliver customized, high-end hospitality experiences
Engagement & Experience
- Develop creative engagement strategies to elevate the premium guest experience
- Collaborate with operations and culinary teams to enhance offerings, activations, and presentation
- Lead initiatives such as gifting programs, themed experiences, and in-suite enhancements
- Ensure consistent, high-quality communication with clients regarding menus, deadlines, and event details
Event Planning & Execution
- Partner with operations teams to ensure seamless execution of all premium events
- Review and finalize BEOs, ensuring accuracy and alignment with client expectations
- Be present on event days to support high-profile clients and ensure service excellence
- Address and resolve any client concerns in real time
Leadership & Collaboration
- Mentor and support sales coordinators and premium managers, providing guidance on best practices
- Collaborate cross-functionally with Operations, Culinary, Finance, and Marketing teams
- Align sales efforts with operational capabilities to ensure successful execution
Financial & Administrative Responsibilities
- Track sales performance, pipeline activity, and client engagement metrics
- Support forecasting, budgeting, and reporting processes
- Ensure all contracts, invoices, and payments are completed accurately and timely
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.