Job title: Senior Retail Banking Firm Supervisor
Division: Supervision, Policy & Competition
Department: Retail Banking
Salary: National (Edinburgh and Leeds) ranging from £53,800 to £62,733 and London from £59,200 to £69,000 (salary offered will be based on skills and experience)
This role is graded as: Senior Associate - Regulatory
Your recruitment contact is tahir.khan1@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.
Role responsibilities:
Work with senior leaders by engaging with firm management on culture, governance, and systems, promoting better customer outcomes and improved organisational integrity
Assess business strategies by analysing firm models and identifying key risks, solving complex problems to protect consumers and markets
Shape regulatory approaches by contributing to supervisory strategies, ensuring effective interventions that reduce harm and maintain trust
Leverage data insights by spotting trends and anomalies, providing actionable intelligence that improves decision-making and industry oversight
Build collaborative networks by working with internal teams and external stakeholders, promoting alignment and coordinated outcomes across the financial ecosystem
Promote continuous improvement by recommending process enhancements and supporting colleagues, helping the division stay agile and responsive in addressing sector-wide risks
Skills required:
Minimum:
Prior experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience
Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally
Prior experience working in an analytical role to reach sound judgements quickly and clearly from a broad and varied range of information
Essential:
The ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying the key issues and escalating issues appropriately
Present yourself and the FCA in a professional and credible manner, with effective oral and presentation skills
Experience of effective teamwork, working with others to deliver outcomes and complete tasks, readily offer your support to colleagues
Demonstrated skill in balancing and managing competing priorities, even when external factors intervene, while operating with little supervision
Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work
Benefits:
25 days annual leave plus bank holidays
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: Our Hiring Approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timeline
Job advert close: Sunday 19th April at 23:59pm
CV Review/Shortlist: 21st April
Case Study Assessment: w/c 27th April
Interview: w/c 4th May
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.