Senior Project Manager

POSITION: Senior Project Manager  

DEPARTMENT: Corporate Technology        

REPORTS TO: VP, Business of Technology             

FLSA STATUS: Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

Our client, a Global Technology team, is seeking a Senior Project Manager to provide leadership and expertise in supporting the management of key business applications with an initial focus on Attractions, Global Sales, and POS project implementations, as well as other strategic portfolio project delivery.  This role is responsible for assisting in the full lifecycle of technology delivery, from project leadership and delivery of new solutions through support/enhancement of implemented systems.  The Senior Project Manager must also understand cross functional integration, leadership, architecture, and possess project management skills, ensuring that projects are delivered as per agreed scope, on schedule, and within budgeted cost.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Accountable for comprehensive performance and delivery of Technology solutions on behalf of specifically assigned business function(s), spanning a combination of support, enhancements, projects, and roadmaps.
• Drives successful project delivery (scope, budget, time, quality) and ongoing system performance.
• Serves as the escalation point for communication and resolution of project/enhancement/support issues.
• Serves as direct liaison between business owner, users, technology team and vendor for software system escalated support issues, defect/enhancement delivery, system upgrades, and product roadmap.
• Collaborate closely with business and technology teams and vendor partners (engagement team, product owners/mangers, SME’s, engineers, architects, developers) to document and solution the requirements
• Active, hands-on prioritization and delivery of all projects and enhancements for a business functional area(s).
• Tracks, manages, and optimizes budgets across projects/enhancement/support areas.
• Assists with enterprise-wide change management efforts as it relates to implementation of programs, practices and protocols.
• Under the direction of VP Technology, Program Management, work with Director of Venue Technology to manage projects related to POS implementation.
• Manages and/or oversees the day-to-day delivery of projects for the given business area of responsibility including scope, timeline, staffing, budget, quality, and risk/issues.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Meet with business owners and related technology resources regularly to review project deliverables and deadlines
• Build strong relationships based on mutual trust and respect. Maintain discretion and confidentiality with relationships and information sharing.
• Create written and graphical presentations for internal audiences and/or clients.
• Observe, review and partner to optimize technology processes and suggest areas for continuous improvement.
• Perform other duties and projects as assigned and directed by the CIO and/or direct supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
• Ability to lead conversations, presentations, and collaborations at all levels of the organization including executive leadership and individual, small, large group, and cross departmental settings.
• Experience in both structured and non-structured environments with knowledge to help evolve and mature organizational processes and standards.
• A passion for working in a fast-paced, rapidly changing environment. Ability to manage and thrive within an ambiguous, ever changing, high-growth environment.
• Excellent communication, writing, time management, and organizational skills as well as a passion for delivering quality products and services on a consistent basis.
• Consistently operates with high integrity using open and honest communication.
• Excellent Microsoft Word, Excel, PowerPoint, and project management related core skills.
• Ability to manage across multiple competing priorities and time-sensitive initiatives.
• Teamwork and cross departmental collaboration
• Positive and forward-thinking attitude working skillfully past problems and challenges with optimism
• Bachelor’s degree or equivalent combination of education and related experience and/or training.
• Excellent influencing and people management skills to support needs of the internal and external stakeholder teams.

EDUCATION AND/OR EXPERIENCE     

• 10+ years in hospitality industry, ideally with direct client and stakeholder interface expertise.
• 7+ years experience with large projects and deployments in a large technology business environment with 150+ locations.
• 7+ years experience with project management, product management (or equivalent in Subject Matter Expert roles), and business analysis within in multiple technology systems, such as:  F&B & Retail POS, CRM, Reservation systems, Membership systems, Accounting, HR, Timekeeping, Payroll, Private Events, payment systems/providers, Cloud platforms, data warehouse with heavy integration layer (multi system and multi-industry area experience preferred).
• 7+ years experience with Point of Sales systems, including implementation, operational, and support.
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.

COMPENSATION

Competitive salary range of $145,000 - $150,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote USA

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.