Senior Program Manager

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices.  We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.   Are you ready to grow your career? Let's grow together!

Department: Strategy and Transformation

Location: On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)

THE ROLE

We are seeking an experienced, strategic Senior Program Manager to join Couche-Tard/Circle K’s Strategy and Transformation team, reporting to Enterprise Director, Program & Portfolio Management, and leading enterprise-wide initiatives that drive operational excellence, customer satisfaction, and long-term growth in a fast-paced retail environment. In this role, you will scope, organize, and deliver complex programs with a collaborative approach, ensuring cross-functional alignment and transformative outcomes.

You will partner closely with senior leaders across operations, IT, finance, marketing, merchandising, and supply chain to advance Couche-Tard/Circle K’s Core + More strategy. The ideal candidate has a strong track record managing complex initiatives, building trusted relationships across stakeholder groups, navigating ambiguity, and delivering high-impact results in matrixed organizations. The ideal candidate is strategic, organized, and big-picture oriented, bringing clarity, structure and progress on top company priorities, and has excellent collaboration skills working with different teams and stakeholders. You can navigate ambiguity and uncertainty with a high degree of independence, and together with teams provide clarity and drive progress and results for key leaders across the company.

This is a high-visibility opportunity to shape Couche-Tard/Circle K’s future by leading transformative programs and partnering with senior leaders to drive meaningful, enterprise-wide impact.

WHAT YOU’LL DO

Want to start your career with us? Here's an overview of the main responsibilities of this position:

• Lead end-to-end delivery of complex, multiyear programs, including strategic scoping, detailed planning, execution, monitoring, and closure, ensuring stakeholder alignment and measurable business impact.

• Partner with senior leaders at the portfolio level to assess interrelated programs, prioritize initiatives, and lead tradeoff discussions with an enterprise-wide perspective.

• Develop and manage comprehensive program plans incorporating timelines, milestones, dependencies, resource allocation, and scenario modeling to optimize large-scale outcomes.

• Establish and facilitate strong governance structures, including RACI frameworks, stakeholder engagement plans, and escalation protocols to maintain alignment and resolve issues efficiently.

• Build influential executive relationships to secure buy-in, negotiate priorities, and deliver compelling, data-driven materials that inform strategic decisions.

• Partner with change management experts to design and execute adoption strategies, including training, readiness assessments, and success metrics to maximize ROI.

• Oversee multimillion-dollar budgets, including forecasting, variance analysis, and cost optimization to ensure financial performance and efficiency.

• Manage cross-functional and external partner/vendor relationships, negotiate contracts, ensure integration, and drive accountability for high-quality, timely deliverables.

• Collaborate with key partner companies to develop and deploy innovative, new-to-company solutions from problem identification through go-live.

• Contribute to the continued development of strong program and change management capabilities within the centralized PM/CM team.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education:

• Bachelor’s degree in business, Project Management, Operations, or related field; MBA or advanced degree preferred. Strong retail or program management experience with demonstrated results may substitute.

• PMP and/or Agile Certified Practitioner (PMI-ACP), or equivalent certification preferred.

Experience:

• 8-10+ years of project or program management experience, including 5+ years in senior roles leading complex initiatives in retail, consulting, or transformation environments. Ability to bridge business and technical teams effectively. Professional profile and demonstrated track record more important than exact years of experience.

Knowledge and skills:

•  Demonstrated success managing cross-functional teams of 10–20+ members, delivering enterprise-level impact. You are experienced working with program management in a matrix organization with participants from a broad set of functional groups.

• Program Management Expertise: Proven experience leading complex programs from problem identification through go-live across Waterfall, Agile (Scrum, Kanban, SAFe), and hybrid methodologies. Practical impact in retail environments is valued over theoretical depth.

• Executive Stakeholder Collaboration: Ability to build trusted, influential relationships across diverse senior stakeholders using clear communication, analytical insight, and adaptability.

• Drive for Results: You are motivated by creating impact and delivering results. You take ownership and proactivity to get things done.

• Financial & Resource Management: Strong budgeting, forecasting, and resource allocation capabilities across distributed teams and large budgets.

• Risk & Quality Management: Advanced skills in risk quantification, scenario planning, quality assurance, and compliance.

• Tools Proficiency: Strong working knowledge of PowerPoint, Excel, Jira, Smartsheet, Microsoft Teams, and SharePoint.

• Ability to thrive in a fast-paced, matrixed organization with travel across North America and potentially internationally.

• Strategic, organized, and big-picture oriented, with the ability to navigate ambiguity independently while bringing clarity and momentum to enterprise priorities.

Language skills:

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)

• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.

• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.

• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.

• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.

• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.

• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

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Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.