You'll lead a distributed team of senior Professional Services practitioners based primarily in London and Amsterdam, working in a hybrid model. This team's mission is clear: bring customers' vision to life by guiding adoption, leading innovation on Miro, and accelerating outcomes. You'll work closely with Sales to scope delivery and manage pipeline visibility, partner with Customer Success on customer health and expansion strategy, and coordinate with Product and Partners to drive renewals, expansion, and adoption. You report to Global PS Leadership and operate as the regional connector between delivery execution and business outcomes.
This role fills critical gaps in EMEA — regional leadership, people development, operational discipline, and scalable enterprise delivery. Your immediate impact: keep delivery healthy across complex enterprise engagements, coach senior practitioners to become trusted advisors to executives, and align cross-functional partners on capacity, forecasting, and customer outcomes. You'll support global Professional Services revenue growth by ensuring consistent, high-quality delivery across the region.
The challenge is balancing operational rigour (utilization, forecasting, delivery governance) with the reality of ambiguous, evolving service models. You'll operate at the intersection of execution and strategy, making sound decisions with incomplete information while building the processes and team capability that scale.
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
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Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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